CPR Cell Phone Repair — Local services in Escondido

So I am writing this review for my mom. She took her phone here to JI Phone Repair, and it had a cracked screen. they told her it would be done in about an hour or 2, but that they would call me when it was done. 3 hours had passed and still no answer. Finally we went back to pick up her phone hoping it would be done, and when we got there, they told us that supposedly it was more than just a cracked screen. and it was going to be more expensive than what they had originally quoted. I told them we were going to get a second opinion before going forward. we took the phone to another shop called Fix My Phone SD to get it looked at by them. they told us that they found a bunch of problems inside of the phone all of which looked like they were caused by a technician who obviously didn't know what they were doing. and that there were parts that had been replaced with aftermarket parts in the phone. before this phone broke last week it had never been opened before.. it was brand new when she got her phone. and she had never taken it get worked on by anyone. So thank you Fix My Phone SD for showing us the difference between OEM and Aftermarket parts. and after they put all of the original parts back in and replaced the screen with a new one, everything worked as it should. and it only took them about 30 minutes to do the repair once all was explained and whatnot. and they gave my mom an excellent deal on pricing cause they felt bad about what JI did to her. so why it was going to take a total of like 4 hours at JI is beyond me. but I will never go back to JI ever again. incompetent techs and low quality parts now thats a dangerous mixture... STAY AWAY! do yourself a favor and go literally anywhere else. but I went to Fix My Phone SD and...

So happy with the fast and friendly customer service. Was sent here after filing a claim. I came in 1 hr before closing, i know not a good look. The insurance people made it seem like it would be done in 15 min and no wait time. Lol total lol I'm not from escondido so I was gonna back out when I found out it was actually about 30 min for the repair and there were multiple people ahead of me. The employee assured me he would have it before closing!!! What a wonderful man. I decided to Google the nearest soapy Joe's and jotted down the directions. Figured an hour is enough time for me to attempt to drive around in a city idk to find a car wash 1 mile down the same road I'm on and to find my way back. Boy did I struggle. Just as I'm about to cry and I've got 7 minutes before closing there it is. The shopping center I've been looking for. I'm not gonna lie the parking is small and the parking spaces are beyond small. But that's not the employees fault. Shame on you shopping center. Anyways park in the awful lot and run inside. Worried my phone hasn't even been started on. But then the wonderful man says the most beautiful words ever spoken "your phone is ready" I would post a photo of my brand spankin new screen but I can't....

Well first off for me it's a huge turn off to go to a business and to see one of their employees with a company shirt and who went into the closed store and came out to be smoking a bong in his car out in front of the store. Not what I would like to see in a professional business. My dealing we're good. They had to go through 4 screens on my LG v20 before they found one that worked. When I went to pick up my phone the screen was bad. They took 15 min and replaced it. Come that night the proximity sensor was not working right. Took it back they fixed that and the headphone plug that they broke. Finally after 4 days all is good. They followed through and got my phone working correctly. Two concerns one is it leads me to question how good the parts are if 4 screens we're broken and also they charged $50 for 15 min of work to change the screen. And they told me up to 2 hours to fix it. Seems like a lot. Anyways I'll use them again but kind of put off by some of my experience. They customer experience was very dry and made me feel as if it was a bother to have them...