Alex's Garage - German Auto Specialists — Local services in Eugene

After vetting several highly rated independent shops over a three year period, Alex's Garage has proven themselves to at least this discerning customer (and professional in the community) that they are: (1) TRANSPARENT / straight-shooters; (2) genuinely CUSTOMER-CENTERED (e.g. gladly take time to explain; courtesy shuttles; apparently obsessed with my satisfaction); and (3) just plain friendly and PLEASANT to do business with...which is a nice bonus. As an aside, I have also observed a subtle—yet significant in my book—commitment to constantly improving their business (e.g. modernized to state-of-the-art office / billing systems; upgrades to physical organization of shop / office areas). And last but certainly not least, I texted one of the mechanics one Sunday on his private cell phone (which number was provided to coordinate a prior pick up from work) and he promptly called back, provided the answers I needed, and followed up with me to make sure I was good...all on his personal time. I have never seen that ever being a possibility with any shop—ever—but somehow with Alex's Garage...it is. The level of detail this shop employs matches the level of skill I require for the finest German automobile I own. All of the foregoing characteristics—taken together—have converted a deep skeptic-by-nature -TO- a now loyal customer. Thank you Alex, Matt, and Eddie for being that rare shop in Lane County that has everything I am looking for in a shop, and more. Look forward to many years...

I normally don’t do this but here is a bad review, dropped my 05 Volkswagen Jetta off about a week and a half ago 6-21-21 and they told me they would call me after they found out what was going on with it, hours later I called them for them to tell me the issues they thought it could be and an estimate of 1400 so I gave them approval to fix the problem but they found this out and never called me, I had to call them! I left town on 06-22-21 and called them on 06-28-21 to find out the progress on my car for them to tell me the car was fine and it was just the timing chain that jumped a tooth and the engine is fine and the estimate dropped to 600-800 and they needed me to approve it but yet again they had this information about my car and did not get ahold of me so I called them today on 07-01-21 for them to tell me that my car is not a priority and they can’t just drop what they are doing to fix my car, they have given me the runaround and once I get my car back I will not be going...

When I brought our van "Grace" to your shop, I reflected on how fun and reliable she used to be and that for the past 10 years or so, despite spending nearly $10k in repairs and upgrades, she just felt "sick". Your mechanics went over her with a fine-toothed comb and created a prioritized list of problems. They quickly repaired the higher priority problems I elected for service, using high quality parts and constant updates and the result for the cost is impressive. I'm happy to say she drives better than I thought possible. We don't drive a lot, but we've been opting to take Grace in our outings over our '17 Tundra and '13 Outback! We have made one longer trip to the Gorge with not so much as a hiccup. The leak that I had mentioned appears very slow, and I'll ask your people to look at it when we bring her in for her oil change. I look forward to continuing to "restore" Grace with more repairs at your garage as well as some DIY work. At this time, we couldn't be...