Strike City Lanes — Local services in Eugene

The lanesvare updated and great looking. The bar staff was friendly and helpful but the actual bowling alley staff left something to be desired. After some delays leaving the house we arrived to the establishment at about 10pm. There were at least 12 of the 24 lanes open at the time we walked in and shortly after it dropped down to only 8 being used. Now for the part that was a little irritating. Prepaying for bowling?? I usually don't have in mind a specific number of games I want to bowl. Sometimes it's 3, maybe 2 or even 1 if I'm not feeling it. Prepaying is a bit of a hassle. If I pay for less than I want to bowl, i have to pay more than once or deal with a refund if I over estimate. The other thing is, we had A 6 and 8 year old withh us along with the two adults and a teenager. The adults and teenager bowl at very different paces than the 6 & 8 yr old. I asked that we split the party on 2 different lanes. Normally on a busy night, i wouldn't even try because I realize that could be an issue with making sure there are lanes open for others, but the place never reached full capacity. We even asked a 2nd time after others left. At one point an employee blamed it on the supervisor, saying they don't like to allow that. It took us over an hour to bowl our first game and by that time the 6 & 8 year olds were done while the rest of us wanted to bowl a 2nd game. If I were to rate my likelihood of returning to bowl here again I would say it's a zero. This one minor request that would have allowed us (adults) to bowl 2 maybe even a 3rd game while the kids just slowly made it through one, maybe two, cost you not only money tonight but also future business from my negative experience shared with family, friends, coworkers and...

The Cosmic bowling is super cool, and I like how each person can choose to have rails up or down in the same game. However...Cole said it best: "short tubby front desk counter guy with the beard" as well as other employees behind the food counter were less than "checked in". Mostly on their phones and if there were questions or issues there was either an annoyed vibe, or a "ughhhhh...??". Anyway. Kids tried to play a game that apparently "doesn't take quarters " yet no clear signage AT ALL. Good bye $$! The bowling is fun, but expect the customer service....well....don't expect anything from customer service except zombie boys on their phones annoyed you asked them anything. Let the...

The bowling equipment is modern, well maintained, and pretty clean. Pricing for bowling far exceeds the quality of service you receive here. Definitely could use some customer service training for their staff and how they should treat paying guests who really don't ask for much...but are made to feel like a total inconvenience when asking for any help, especially with smaller children. Really had to go out of my way to just get a ramp for my 5 year old to be able to play with us. There are lower modern tech quality alleys with way better prices and service to go to instead of paying double and receiving almost a quarter of the quality of...