Sapphire Banquet Hall and Conference Center — Local services in Euless

A Disappointing and Embarrassing Experience at Saphire Banquet Hall We recently celebrated our 10-year-old son's birthday party at Saphire Banquet Hall, and unfortunately, it was far from the experience we expected. The venue has multiple sections, and on the day of our event, another party was taking place in the neighboring hall.

The music from that event was so loud that it completely drowned out our own speakers, making it impossible for our guests to hear anything. When we played our music, the owner and guests from the other hall repeatedly asked us to lower the volume, even though their music was much louder. It made me question whether the venue’s demarcation was soundproof at all.

At one point, the owner even took it upon himself to turn down our DJ's music without any discussion, which was both unprofessional and frustrating. We requested 100 chairs, however the charger plates the decorator used for each chair were less than 90, to add to the disappointment, when I decided to rent more chairs, the owner claimed that 40 chairs were missing from behind a curtain and demanded $25 per chair. He had his staff come into the party to physically count our guests, despite having CCTV in his office. At one point, he came to the hall, demanded immediate payment, and when I asked to handle it later so I could attend to my guests, he YELLED at me to follow him immediately. He even instructed his staff to disconnect the electricity if I didn't pay on the spot—which was incredibly concerning given that we had many children in the room. Even after making the payment, he insisted on verifying it before allowing us to continue with our celebration.

His constant demands for money every 30 minutes or so were not only unprofessional but also embarrassing. Our guests noticed the owner’s behavior and asked what was going on, which took the joy out of the party. We ended the event earlier than expected because of the harassment, and I was left feeling mortified.

Overall, it seemed like the owner was more concerned about squeezing extra money out of us than providing a positive experience. It was clear he played favorites, as the neighboring hall had around 500 guests, and we were treated as an afterthought. Even as I write this, I am yet to get over the shock and embarrassment.

For nearly $5,000 paid, I expected premium service, but what we got was harassment and poor treatment. If you're considering Saphire Banquet Hall, I urge you to think twice. Our experience wasn't an isolated incident—many other reviews echo similar...

Had a really bad experience with a lady who claimed she run the place I came to a wedding from out of town, came in with my drink like I normally do and was told I can't have a drink in the event by this same lady and offered to take my drink to the my car and she told me that she have to keep my Hennessy till I am leaving which I complied with her, at the end of the event I found her and ask her for my drink she told me she is going to go get it I waited for almost an hour to no avail, I later went looking for her and found her colleagues who helped me to try finding the drink to no avail and these same colleagues helped me find her but she started acting as if she don't know me, like can I help you and I told her I talked to you about my drink you collected as promised I am leaving can I have my drink is all I asked and she started acting like she has not seen me before and things almost got out of hand of which I hate to be the one to crash someone's else's wedding party that's why I had to keep my cool and left even when the Manager came asking I had to leave without saying a word to him cos my adrenaline was high at that point, you have a cheap thief amongst your crew, Ulysses Dallas location 1300 N Main St,...

Overall, Sapphire is a beautiful venue that has a lot of potential and many services to offer. However, having our wedding reception at Sapphire did not turn out as planned. The owner and event manager of Sapphire are very nice people and were quick to respond to questions but many things went wrong the day of our event. We booked Sapphire 7 months in advance, assuming that was plenty of time for preparation but that wasn’t the case. If Sapphire had properly prepared for their promised services with an experienced team, our event could’ve been better.

We were disheartened as a couple to find out the numerous services that Sapphire had failed to deliver. Our wedding coordinators had put in extra time and efforts to ensure all details were taken care of but they quickly found out even before the event started, several mishaps that unraveled as the night progressed. I believe a lot of issues were due to this being a newer facility, so we wish to see them improve and succeed in the future.

Despite our event being over now, we would highly recommend confirming how execution of services will be done prior to booking your event...