Jeans Furniture — Local services in Eustis

If I could rate this store a minus I would. I went in with a friend on January 8, 2019 seeking a loveseat and swivel/rocker chair. I found the perfect chair that not only would swivel and rock but recline as well and it was crimson which was perfect. Mama (Jean) told me it could be ordered to glide as well. Great, I was sold on the chair! There was a comfy loveseat (in brown) on display. In chatting I stated that I did not like dark colors and needed a light color to match my existing furniture. The son chimed in that he could order it in a LIGHT GRAY even though he didn't have that color in the store. I was hesitant stating that gray was my least favorite 'color'. My friend stated that she thought it would look good in my house, especially with pillows to accent and blend. I agreed and wrote a check for just change under $1000 and said I had no problem waiting a month for my purchases to arrive.

I called about 2 weeks ago and was told (by the son) that the loveseat was in but we were waiting on the chair. OK, no problem, just checking. I called last week asking if the chair came in and was told (by the son again) that it would be in on Thursday so we scheduled a delivery for this week being Tuesday, February 19.

Delivery afternoon finally came. I chair is very nice, doesn't glide but I still like it a lot. When they brought the loveseat out of the trailer, IT IS CHARCOAL GRAY, almost black! I said, "That's NOT what I ordered!" The son said with a proud grin, "That's the only color it comes in". Again I said, but "That's not what I ordered, I don't think I like it!" He ignored me, told his guys to bring it in and I foolishly let them!!

I instantly called the store and told Jean I was not at all pleased with this dark gray loveseat. She said he wasn't back yet but she would tell him. I called again Wednesday afternoon and Jean said he did not come on that day. Since I had her on the phone I asked about the glider not being on the chair and she told me, "it doesn't glide, just swivels, rocks and reclines." OK, I still like the chair.

This morning, Thursday, February 21, I went to the store. Both Jean and the son were there. For the record, I was not the least irate or loud but quite calm; I don't like scenes. I figured we had a problem to solve because I was not a happy customer. I paid for something I didn't get and was hoping to come up with a solution to correct it. I was badly mistaken .. AGAIN!

I was told by the son (but both he and Jean were present) that I ordered GRAY and that is what I got. I told him LIGHT GRAY, not charcoal/black. He was persistent that it was NOT BLACK and also that my friend said the gray would work with pillows. I told him I didn't come in to argue and left. I got in my car, phoned my friend who emphatically stated it was supposed to be LIGHT GRAY. I went back in the store, while she was still on the phone, for them both to hear her. The son went ballistic! He SCREAMED that both my friend and I are liars and if we put anything negative on facebook he would sue us!

It is now the evening of February 21 and I am simply WARNING other furniture shoppers to BE AWARE of my unpleasant experience. I will be living with a morbid-looking CHARCOAL GRAY (almost black) loveseat that I detest. They got my money plus insulted and threatened my...

I have been purchasing furniture from Jean's Furniture for years. Always been the best quality for best price I could find, even compared to larger communities. A few weeks ago I purchased a piece that I thought I would love...I did love the furniture but for some reason, it just didn't love my body type. Brought the issue to the owners, he came to look at piece, I tried again to "make it work ". No matter what I did, could not get comfy in my new furniture! Spoke again to owners, they were, as I knew from the past, simply amazing! I now have different new furniture, I love it & it loves me! I could not have asked for better customer service or a better experience. If you want good deals, customer service & nice people to work with, Jean's Furniture is the place to go! Thank...

Great store and friendly staff. It may not look like much on the outside but when you step through the door your greeted with a smile. They are not pushy and don’t follow you around like other furniture store sales staff do. If they don’t have what your looking for they may be able to order it. We also had same day delivery. We will...