Bentley's Pet Stuff Evanston — Local services in Evanston Township

Hey! Please please set up a system for all grooming services? I always have a hard time getting my pup in for a nail trim - I get it’s not the main act but it’s important to me to have her in and get it done. The first time I came in I was told groomer was there but it’s call ahead / walk in and 15 mins notice is preferred so we went home untrimmed. Since then we always call and our calls frequently go to voicemail. Today I called and no answer so I stopped in (expecting to wait since we didn’t get a phone confirmation) and was told it would be about 40 minutes, I was happy to wait! I checked my phone for the time so I could get back on time and proceeded to take my dog for a walk. I came back 45 minutes later so I was late by 5 minutes when I was told he waited 55 minutes and had to leave.

I am a bit frustrated that in the 3 times we have been that nail clippings aren’t scheduled, and these little miscommunications have happened a couple times now leading us to go a long time between appointments when it doesn’t work out. I really liked my experience with the groomer himself, so kind and does wonderful. I get nail clipping is not as long as a full grooming but would appreciate if our time was valued more. I plan to get her nail care else where from now on unless you would be willing to have a virtual wait list, appointments, etc… some sort of commitment and system for nail trims would be greatly...

Love this store! The staff are what makes it. They are incredibly knowledgeable & do a fantastic job. They go the extra mile without you even asking. My dog has seizures and eats a specific food as rosemary extract sets off her seizures. The company changed the formula & didn’t tell anyone. She immediately started having seizures. I called the store to see if they had any of the old formula. They not only found all the bags of old formula for me, going forward they kept watch on her new food to make sure if there were any changes to it, they’d know about it first & be able to bring it to my attn.

Beyond the staff, the food selection is better at this location than at others. The store is always clean and well organized. The quality & thought that goes into each item offered shows. I have not tried the grooming yet but look forward to this new addition. Yes, the sticker prices can be higher than at big box stores but with the points you earn, I usually save money than going to a big box store.

The Evanston location also carries a biodegradable poop bag from a local brand that is fantastic. I have big dogs &...

I didn't even purchase anything on this visit, I just popped in shortly to spend a moment the other day while waiting for an appointment nearby, but I had to write a review to say I was so wonderfully happy to see that both members of staff in the store when I was in were wearing quality N95 masks! I will absolutely be back when I'm actually shopping, I try to support businesses that actually try to keep their community safe in an ongoing pandemic, especially since we are in another surge right now with hardly a mask in sight, I've mostly been purchasing pet food online because I avoid going into stores where I don't feel safe and it's lovely to see I have an in person option here.

Update on 10/22/23

I tried to go back the other day and staff were no longer masking so I left immediately. Another disabled friend who I had mentioned the experience to told me she heard they fired the manager of this location who was immunocompromised and the reason this store took Covid precautions. I'm truly appalled and will never give my business to a transparently ableist...