LR Communications, Inc. Of Wyoming — Local services in Evanston

The FCC has new minimum speed requirements in place as of 3-14-24 that "broadband" ISP's must comply with. The old minimum speed was 25mb down and 3mb up, the new minimum required speeds are 100mb down and 20mb up. When I contacted LR via email to inquire as to what time frame they have in place to attempt to comply with the new laws the rep responded with immediate hostility and said that if I don't like the speeds I am getting then I can cancel my service with them. I WILL BE FILING A COMPLAINT WITH THE FCC AND I ENCOURAGE EVERYONE ELSE WHO IS IN THE SAME BOAT TO DO THE SAME, it only takes literally 2 minutes to make a difference.

If they cancel your service for filing a complaint that goes against the FCC consumer protection clause.

Update 3-22-24. After filing my complaint with the FCC the president of LR communications emailed me and told me that after 5 years of service I am suddenly using too much data (even though I average only 10mb down and 2mb up) and that I must switch to a business plan (which isn't available in my rural area) or cancel my service. I was given 4 days to decide. I am now forced to order Starlink. I will update my FCC complaint with the recent retaliation from LR. The more people that complain the less likely this company will be allowed to continue to abuse the community it serves. I will update this review with the results of the FCC investigation when it is complete. I took one for the community, who else will step up?

Update 3-24-24 In response to LR communications response. I politely inquired if your company had a timeline in place to comply with the new FCC RULES (anyone can Google it) and your rep responded with hostility and I didn't threaten, I simply stated that if there were no plans to comply with the new rules then I would have no choice but to file an FCC complaint (Which should mean nothing if you truly aren't in the wrong). The "denial of service attack" you refer to was me transferring my off site backup to my home NAS which I had been waiting to do until the FCC released the new rules because your current supplied speeds would take a week to transfer, which is why I contacted your company the day after the rules took effect. I even offered to move my downloads to night time only so it wouldn't strain your network during heavy use hours when you sent me your next aggressive email. Because I use a VPN to connect to certain servers you assumed it was a dos attack and decided to be extremely hostile instead of accepting my explanation. My AVERAGE monthly data usage is well below your limits. And this is not the last attempt to inform the community or "attacking your company" (like I can hurt your reputation anymore judging by other reviews) BBB complaint will be filed after the FCC complaint is concluded. I may also take up some public protesting in front of your office with all the printed emails between us and the FCC documentation needed to be passed out to the public. Since I have no Internet at home for a few weeks who knows how...

My Father Recently Injured His Shoulder. So me an my husband came from lousiana to take care of him an help with the apartment. Too make this clear my mom has a apartment right behind him aswell an Went with NGL for WIFi. After a gentleman came by, an just knocked on the door, he immediately told me they could not put Internet in. At the time I had not known that my dad had requested them to come out multiple times. An had the same response. So I called All West. They came out, an too my surprise stated setting up to put Internet in. I asked them about the tower location an them not in range. They had no idea what I was talking about. An simply said all they needed to do was put a box in an we would be good. The did say that if Satalite internet was involved they couldn't do it, but a hard line was completely doable. 4 guys From NGL came out, an could not have told my father this? Let alone told us that they may not provide box internet. Aswell as my mother is know looking into other internet because of the slow an sometimes non existent...

We love NGL!..for 8 years we've had them..In our rental home on HWY 150 and now on Deer Mountain in our own home...We rarely ever have problems and those are because my husband has a tendency to enter wrong sites..When our deck fell away from house they were here to help, twice...Even came back when our deck up...We adore their customer service and service techs are great. Anytime we come in to drop off bill, they know us.We receive e-mails when our bill due and even a reminder during hunting season. No-where can you find better customer service than from NGL Connections. We do not have T.V and have ROKU players to watch Vudu, Netflix and various other channels. These are all streaming channels and it works great, even in high volume winds, snow and rain...Occasionally the sun is out and it works then too....Don't go anywhere...