King's Great Buys Plus — Local services in Evansville

Background to my rating......1

Looking for a piece for our couch & walked out with a 86” TV, dishwasher & the piece for the couch. Salesman was very nice & not pushy, which was a great surprise......that’s the only thing I can say nice about the company

Delivery was scheduled for Saturday (TV & dishwasher), we were told that the TV would be delivered at 0900 but had to call at 0930 for the dishwasher. TV was on time but after calling 4x times (between 0930-11:10) finally getting a 3hr window (4-7pm) delivery time for the dishwasher. At 6:45pm, I called the store due to no delivery; I was told that they were busy. The driver calls at 7:15pm stating that he will be there in 45mins! Arrived & started installing but we realized that it was the wrong dishwasher. After a call to the Manager by the driver, we were told that he will contact us on Monday.

Monday, Tuesday no call from the Manager but I went to the store & left a message for the Manager to please call me. He calls my wife & makes arrangements for Thursday delivery after 5pm. Thursday at 6:30pm, I called the store because no delivery. The front desk had no clue of our delivery & would contact the manager, never heard anything back that day.

Friday, I received a call from the manager asking if Saturday morning or Monday evening would be feasible. He also stated that he would provide compensation for our time & issues we have had. Very hesitant on making “another” scheduled appointment, we decided on Saturday morning at 0900. At 10:20, the driver arrived with the correct dishwasher.......!!!

I have called multiple time & store visits to talk with the manager & after 2wks of trying, I still have not heard from him. We still don’t have confirmation that the couch piece (which brought us into the store in the first place) was even ordered. We were told that payment would start after we have received everything, which was incorrect .....payment is already due.

I HIGHLY recommended NOT shopping at this company.......

After they received our/your money.......the customer service &...

I went to Kings to do some comparable shopping for appliances for my kitchen i had 2 ads one from local competitor (HHGregg) and one from web retailer (US Appliances). I was cordially greeted by a salesperson and explained to him "I need an appliance package from my kitchen (fridge, stove, dishwasher and Microwave/hood) and here are 2 of the places I'm considering buying from and if they could do better". He said that they don't have an ad to compete with the offering but he was sure that he could put something together. He needs to talk to the manager and left to do so. Being curious, i followed him to where the manager was standing and heard the salesperson relay my request. You would think that the salesperson insulted this man's mother, religion or wife!!! his reaction was extreme. He literally through the ads in the salespersons face and said they do not match web prices even though HHGregg is local and their prices were cheaper than the web site by about $50.00. I don't know how this guy became a sales manager, I felt sorry for the salesperson. Is their higher management not aware of this guy destructive attitude? If no, then I pity the company to have somebody driving away their customers in this tight economy, if yes then they don't deserve to be in business. Bottom line, we ended up visiting 2 more competitors with very compelling offers and much much much better customer service and can do attitude. We spent over $4,000.00 that night and NOT at Kings and i will never ever set foot in any their stores and I will go out of my way to share my experience to anybody that...

I went to King's to talk to a salesman that I had spoken with before. I wanted to buy a bedroom suite and a couple couches. He was talking to someone else, so I started looking around. I started being hounded by someone else immediately. I didn't hear her so apparently she just got louder, until my husband told me. I told her politely who I wished to speak with and she told me he was busy. I said that I'd wait for him. She continued, until I told her to stop. The manager came and helped me when I was ready. (She brought the pushy woman, who I guess was learning or a friend) I told the manager what I I liked and was interested in. We came up with some numbers for us to discuss and I told them that I would be in touch. They told me to contact the pushy woman. The next day she called me to ask if we had made a decision while I was at work. The day after that she called while I was at a doctor appointment and kept calling. I finally answered and asked her to stop, that I was at an appointment. She called 5 minutes later and demanded to know what I was going to do. This was her commission! She needed to know now! I said it's my money and the way you're acting you will get nothing from me and I will never come back to King's!

There was more phone calls in between. I figured that everyone didn't want or need everything. I had a terrible salesperson shoved down my throat, that I didn't even want. This could have gone a whole lot better. I still see them posting online for people to talk to her.

I ended going to Value City and got much better quality. So, I am very pleased...