Menards — Local services in Evansville

With being Christmas Eve everyone was very nice and helpful. Then while waiting to check out we watched and listen to the cashier. Talk with and wish a Merry Christmas. Then towards my husband and myself she was very rude let our items get bunched up. The bags run out my husband told her she rolled her eyes and then turned her head away. She didn't she thank you after we paid. While she rushed on to the next person and let their items run into ours. Because we had to find bags and grap items she let the belt run into. That's the time that happened. I did say something to customer service. Only because she was kind to the people before and rude to us. We do not know her nor we were rude towards her.

I don't know why but every single time my husband and myself enter the store. Someone from loss prevention follows us through the store. We have not time taken anything. We have paid for every item we had in our cart. We have spent a lot of money there. It was our favorite place to go for all our tools and home repairs. But the last time we were there they truly crossed the line and was rude. If we didn't need the items we got we were going to leave. If someone from the store could explain it to me why they treat people that way. Because they know we are paying customer's. It's to the point of F around with us and we handled it other ways. Unless they have a good damn reason for it no excuse for people whom maybe in their eyes is lower class to be treated like we are thieves. I would love to hear from a manager for the treat...

Had a Store Credit of about $225.00 used it to partially pay for a purchase of $460.00. When I needed to return some of the unused shelving parts totaling $82.00, they refused to refund the $82.00 to my debit card (how I paid the $235.00 above the credit) and would only give me this in another store credit. There is NO PLACE on their store credit or in their store that states this policy, otherwise I could have stopped when my $460.00 purchase reached the amount of the store credit and then made a separate purchase for the balance of my items so that I did not have to take another one of their store credits that you forget to use, can't use to order online etc. I did go into the store and purchased some hooks for the shelving to try to use up this credit, but again I may not need all the hooks that I purchased and so this credit process is still ongoing. I am the store accountant for a retail furniture store and if a customer pays with a store credit, we usually don't refund a store credit either (yet we have at times), but we DO refund anything above the store credit. According to the Manager I spoke with this is store policy and they can't do anything about it. Both the cashier and manager were both rude, when I question them about this issue, as I feel they screwed me with this policy. So buyers beware if you may need to return...

I ordered patio pavers, retaining wall blocks, sand and mulch and lattice. I was to get a call on 5-18-20 fir delivery on 5-19-20. Evening of the 18th I called the store And it took 20 minutes to get an associate to answer the call. Went over the details of my online order and the rep said we cannot deliver till 5-22-20. Our delivery will call when on his way Ok. The contracted delivery company called nut I was on the phone for work The deliver person/company comes to my house and just dropped 2 skids the weighed 3500 pounds each in in front of One of my vehicles that is be worked on. Called the delivery driver back, he refused to come back out and move the load. I asked why didn't you ring the door bell. He states we don't have to do that and since you didn't answer your phone We did not think you were home. He states he left a message he was on his way. No messages or missed calls. Talked to the owner of the contracted Delivery company he was also rude abd said we can get someone out maybe on Saturday. Call menards and they had to people come out and unload the skids. The lattice was on back order so it's 3 weeks later I call today and they cannot find my stuff that was on...