SBK Gifts / Story Book Kids — Local services in Evendale

DO NOT RECOMMEND SBK. I’m rewriting my review because SBK responded to my last review with excuses. They do not refund your money but issue a virtual gift card. Every company has a way to identify a gift card through a Point of Sale System. If SBK can’t track a person’s account then they have lack a proper financial accountability system in place to track all their financial transactions. Which means your money can be lost permanently when receiving store credit through their “virtual gift card”. You cannot issue a virtual gift card without having a system in place to account for the funds. All they have to do is look at my account and see what I bought vs what I got to determine the amount owed to me. Instead, I got excuses because they are too lazy to look into it. While it’s $30* owed to me, I find any amount they keep of mine or anyone else unexceptionable. I’ll be notifying the Ohio State and FTC. SBK excuses are unacceptable. Not being able to account for every penny means they are not a trustworthy...

Hands down great customer service unlike other retailers. They are professional and show care in everything they do. From their online presence to the ordering and answering any questions you have thru whatever channel you use like online or by phone. They are always willing to aid and assist with a joy that lets you know they care and want to help you. I use them for glass ornaments and when the ship the products always make it in one piece! They care from start to finish, and even if you have questions after the sale. Top all this with a great loyalty program and you will become exclusive buyers with them too. I have dealt with many dealers over 40 years and this is the best experience of any of those other...

I'm a passionate collector of European glass Christmas ornaments, and a few years ago I ordered one from the Heartfully Yours/Ornament King collection. It arrived beautifully gift-wrapped, accompanied by a handwritten note from Jingle Jill and a catalog—and I was instantly hooked! I've never experienced such thoughtful service. Since then, Jill has gone above and beyond, even sending videos and photos of ornaments before I make a purchase. Beyond the exceptional customer care, I love the unique ornament collections they offer, the generous Kringle Rewards program, their live unboxing videos on social media, and the convenience of their in-house...