Xfinity Store by Comcast — Local services in Everett

I love the sleek modern look of this store; it almost looks futuristic, when in fact, it's just efficiently designed and pleasing to the eye. It really destressed me when I went inside. At first I was bothered that I had to wait to pick up a SIK (self install kit) in the order the customers arrived. I didn't think that was efficient, I thought they should have 1 or 2 floor employees on the floor w/ the duties of helping customers w/ new orders, changes of services, billing inquiries, payments etc. These tasks can take some time and as customers are waiting, you don't want to take forever but you want to completely help each customer, efficiently and effectively. But, you also have that customer, like myself on that visit, who are just there to pick up a box of equipment and sign for it and leave. Part of the purpose of a SIK is to save time, not just at home but in the store as well or it should be. I mean that's just my opinion. A rep or 2 could ask customers over the intercom every 30 minutes to a hour, if there are any customers there to pick up equipment, it would never be as many customers picking up SIK's as there would be for other tasks I spoke of. They'd whisk the SIK customers to a counter, bring their equipment get a signature and they leave. That would cut the number down inside the waiting area a lot and they would have the opportunity to help more customers more efficiently and effectively providing the reps to provide a more awesome customer experience and get better ratings of which I believe most of them deserve. If I were a customer waiting w/ 5 people ahead of me and in walks a customer to pick up equipment only, it wouldn't upset me, it would make me consider all my options in the future and if picking up equipment is my task, to consider picking it up as a SIK or have it mailed. Anyway, that's what I quickly was thinking as I waited but then my mind took a break and let my eyes focus on the store and it's streamlined design and how the product was able to be displayed in an appeasing way. It wasn't too much and it was almost not enough, almost. I walked around, a customer came up to me and asked me a question about cell phones, I answered him and I made a comment on the nice selection of phones and he said to me " oh you aren't an employee" I smiled and said no, I'm just an ambassador of Comcast and we continued to talk about the store, product and the company until he got called. I went over to the couch TV area as I smiled and took pictures and sat down to watched some sci-fy and just feel good. I felt good. I watched the reps help customers, they were doing fine, providing good service, supervisors and managers were on the floor helping also. I thought the movement inside this store was like a well oiled chain and the customers too we're a chain working well with the other chain. The image of this was cool to view w/ my mind's eye. I'm a customer service conasuer, guru if you will. I love to think and design was to be more efficient, more effective w/ the customer, designing a process that would raise eyebrows and cause talk and drive others to see what's it all about before they too are overcome by an experience they'd have to share, can I get a witness! Loved it. PS. guess what, I'm not an employee, just a satisfied customer. Sorry this review is so long but what can I say, I was moved hehe. Truely...

Came by to leave some feedback. Filthy disgusting store. They expect customers to want to come in and sit on filthy bench seats, covered with dog hair and other nasty smears and substances on the seating. Clearly nobody cleans in here.

They are telling people who have to wait for hours here, that there is NO BATHROOM!!!

Yes, I actually have listened to them telling people that there are bathrooms in Safeway. So special to be a Comcast member, lemme tell you all about it!

The guy at the front who's tall with combed over hair style, brown hair, partially balding, 40s. He's rude, impatient, short. He can't seem to answer simple questions without his crap attitude and personality taking over immediately. He's sarcastic. I'm sorry but why is this guy even working here? Let alone getting people? When asked if there is only one manager, this guy literally said to me, "well... if we only have one manager and you need to talk to her... Then you're kinda going to have to wait for her or you can leave."

All I asked him was: if there was even 1 manager on the store because I've been sitting here for 2 hours with many many people going on front of me. What a lovely, professional response.

I've been here for 30 minutes. I've watched employees standing around, joking, playing, sitting on personal phones, and even had to sit here and listen to employees fight with each other about a previous situation with a customer.

I'm here because I have to be. Comcast has been charging me a phone line that I never signed up for. I've spent 30 plus hours on phones, and then have been told they can't help me, that there's a mistake but they can't fix it or refund me, that I needed to come in person. I come here. I watch employees who were standing around talking and joking and fighting for 15 minutes at a time, then mosey on over to grab another customer.

I've sat here wondering why people who came in after me are being helped before me? So I go ask the lovely gentleman at the front and get more short attitude.

All these employees standing around with one manager in the back and more and more people waiting. You'd think with how Comcast unfairly steals money from people that they could do better than this. What a joke.

Is funny that I canceled Comcast services for these reasons, abs they have continued to illegally sign me up for phone service without my consent, and I have to do all this to get my money back and stop getting charged and I have to deal with this. I don't have a choice!

And the phone customer service has gotten to a point they can't figure out why I'm being charged for a phone I didn't sign up for, and they can't help me why further. I need to go in store they said. I'm ready to just start a lawsuit for all my stolen and wasted time for their mistake. If I'm not refunded today I already have my lawyer Comcast. Slam dunk case that I'm trying to be nice about here. Real classy.

Boost mobile is a million times better.

Ziply fiber is way cheaper, and way faster as well.

I'm not even a customer here anymore and I'm still having to...

TLDR: Pros: Great customer service, reasonable phone plans, $400 credit even if your phone is cracked, black Friday promos available now.

Cons: No bathroom, some items have limited stock so they may have to drop-ship a product for you if they don’t have your color or specific model or memory choice, and slightly conservative discounts for Black Friday but still worth considering. ——————————-

I am a Xfinity internet customer. Their internet has been great since I moved here 6 months ago. I currently pay $90.34 for their Gigabit X2 Internet. Within 90 days of starting your home internet plan, you can bundle your mobile plan with your internet. However, I waited too long for that window.

I decided to switch from Verizon anyways. My wife and I were on the same plan with Verizon and she needed a new phone because the back glass was cracked on her older iPhone.

When we entered this Xfinity location, we were greeted by Joe and put on a waitlist for a representative to help us. They were not too busy, so we got called within 5 minutes and sat down with a nice lady named Theresa.

She was easy going and professional. As I previously mentioned, we were no longer eligible for the new Internet customer promo I mentioned earlier, but there were still discounts to be had. Their phone plans go unlimited, unlimited plus and gigabit. Due to us having an internet plan with them, the first two options were both discounted by $20. One of the pictures I attached has the chart regarding the plans.

Unfortunately due to the poor condition of my wife’s phone, she was not able to get a trade in value as Verizon’s recycling center has a no cracked phones policy. However in cases like ours Xfinity will offer $400 off of a new phone.

I kept my phone the same as it is a iPhone 14 Pro Max with a Terabyte of memory. But she upgraded to a iPhone 16 pro max. Accessories are 50% percent off when you buy a phone with them, so she also picked out an Otter box case and screen protector as well.

Theresa was patient with me asking too many questions. Which was cool. She was also personable and talked to me about sports and tv shows while still working on the plan transfer. She also waived one of the line setup fees which was nice.

I asked about any other black Friday deals, she told me they offer $250 off iPhone tablets with up to 24months financing. Which is pretty good.

I was a little disappointed with myself that I didn’t capitalize on the internet/mobile bundle deal that you have to get within 90 days of signing up for internet service. But that disappointment faded quickly when Theresa reached out to me after I left the store and informed me that she was able to apply an additional promo to our cell phone bill lowering it by $20 for 10 months.

Thanks Again Theresa!

NOTE: Pictures show this locations inventory as well as details about prices, there is also a picture of the promo I missed out on. One video is when I first walked in and shows that I...