Exeter Village Apartments — Local services in Exeter Township

Advertised as stop by any time, no appointment necessary. Took my day off to visit this office today and we entered the office to no greeting. I poked around a little and found a woman inside the leasing office staring through the window, obviously engrossed into more important things than work. She greeted us with “yes, what do you need?” ... I made my initial inquiry and was met with one word, uninterested answers. I then stated we wanted to check out a two bedroom two bathroom, to which I was met with “no”. She followed up on my look of disbelief with “that’s not gonna happen, I’m the only person here.”, as she barely looked away from her computer screen and not once did she even turn herself toward us to speak to us. She then asked if we’d had an appointment at all, to which I told her no, it was advertised as just to stop by and she scoffed and said yeah well not when I’m alone. I told her we’d stop by another time.

She then tried to get our information before we left. I said it’s okay, I’ll fill it out online. She said “well no, see, if you do that, no one is going to see it.” Are you serious? I said no that’s fine. I’ll do it online and you’ll either get it, or you won’t then. She proceeded to tell me how I “don’t get it/don’t understand the process”. I said no, I’ll do it online and you’ll Either get it or you won’t. She proceeded to laugh at us as we walked out.

Absolutely ATROCIOUS customer service and no explanation as to why (since she was just obviously so engrossed in non-work tasks) she couldn’t explain either company policy didn’t dictate she could lock up and show us something (like every other company I know of) or could have at least offered to take the time to show us floor plans and pricing and to schedule an appointment to come back for a showing.

We will definitely not be back here and would encourage others looking, to avoid this place like the plague - for if this is how they treat you as a prospective tenant - I would NOT want to see you as an active tenant with any sort of...

If there were more than 5 stars, I would have chosen more! From the first day of contacting Exeter Village apartments, I have received excellent customer service.

Barb helped me through every step of the process with courteous, thorough professionalism. She was more than patient and helpful with my DAILY emails and questions. Barb responded to each email and provided answers to all my questions .

The apartments and property are well maintained with a lot of wonderful amenities. Your own car wash area for instance!!!!

I feel very much at home here, and plan on being at Exeter Village very long term.

Teri H.

Current Review:

I’m sorry I previously gave Exeter Village Apartments a 5 star review. Now that I’ve lived here for a couple years, I see that the property manager could use some people skills, and/or training.The apartment itself is perfect, the grounds are kept somewhat clean, and I feel safe here. However, if you decide to rent here, be prepared to be harassed by management. On several instances I was harassed/accused for things that other tenants are not. For example: I put up a very tactful, balcony privacy screen, but was told by management, I’m not allowed. The lease doesn’t state this. Keep in mind, many other tenants have privacy screens. Our lease states that balconies should be kept tidy and orderly (mine is completely empty). If you walk around the complex you’ll see other balconies packed with clutter and being used as storage. I was also accused of leaving trash outside on the ground (next to the dumpster), which I didn’t do. I’m a quiet tenant, and I keep to myself, I’m not sure why I’m being singled out. I’m wondering what the next topic of harassment will be!...

The community and our neighbors at this apartment are the only thing we liked about Exeter Apartments. Day 1, the sewer backed up and our bathtub was filled with raw sewage. When we told management, they blamed it on the previous tenants. Then, both bathrooms have black mold which is impossible to fix, because there is no humidity control (our gauge read 70% humidity in the apartment – so likely there is mold under the carpets and behind the walls, too). Plus, the showers are poorly fitted with a plastic overlay, and mold was evident behind the fitting, with water damage around the shell. We requested out of our lease early. They were able to re-rent the apartment, and because of this they told us we could leave early without penalty. We scrubbed the mold, professionally steam cleaned the carpets and cleared out on February 28th. Still, we were charged an additional 2 weeks into March because management “needed time to get the apartment ready.” This came to (in their words) “only $767.” We requested a copy of the agreement that states these two extra weeks are our responsibility, but they refused to send us anything. Quoting Laura Gonzalez, the Regional Property Manager, “You are still questioning me? We did you a favor and we have already explained everything to you more than once. Your account was finalized and closed and at this time there is nothing left to discuss.” Wow. Very unprofessional and rude. We were simply asking them to send us our lease agreement. We were in no way confrontational or non-professional. If I spoke to my clients in this fashion at my workplace, I would be out of a job...