Relax The Back — Local services in Fairfax

I came to buy an office chair in August 2015. The sales person was knowledgeable about the chairs but not about inventory/order program. It took 50 minutes from the moment "I'll take this chair with a headrest" to " We will deliver it to your office in 4 weeks". My name and address were misspelled in 3 places though I gave my driver's license and a credit card. The chair did not come in 4 or 6 weeks, it came in 8! and a wrong one! Delivery guys immediately called the store and assured me that the store will contact me with a confirmation of the correct order. Nobody called. A month later, December 12, I showed up in a store and the manager had no idea about it. He spent another 15 minutes searching for the order and ended up assuring me that he will order a new one. Which meant to me that it was never ordered. I cancelled the order. Now they would not give me my money back until they pick up the chair and they are too busy to drive for 5 minutes from their store to my office the next 4 days.

Other things that I It came across as unprofessional: 1)The manager's table, that is right in the middle of the store has piles of paper orders, old receipts overflowing to nearby surface of other shelves and tables. It looks trashy especially for a office furniture store. 2) The chair was delivered without any instructions or manual. I do not ask for colored diagram, but the chair has 7 buttons that do modifications to the position. A simple follow up email with a manual. A link to a youtube... anything. I don't think I ask too much for a...

I'd been researching higher-end office chairs for a little while as the chairs at my new job are... lacking, to say the least, which just aggravates my spinal birth defect. As I continued looking for potential relief, I discovered Anthros chairs and wanted to try one out before ordering. The nearest location to me (Williamsburg, VA) that stocks them is Relax The Back in Fairfax. I drove up on a Saturday morning and Nicholas helped me with testing their demo model and ordering my chair with custom options. He made the decision easy for me, as I'd originally planned to order online myself after visiting his store. I'm now waiting with great anticipation for the delivery of my buy-it-for-life chair. Invest in at least three good things for you and your health: 1 - A good mattress, since we spend about 1/3 of our lives sleeping. 2 - Good footwear, as it just does a body good. 3 - (A) good chair(s), particularly if you "drive a desk" as part of your job. Something to help maintain posture could make work just a bit...

Thanks to the Healthy Back Store for ordering parts to repair my 20 year old Hermann Miller Aeron chair. Took a long time to get the parts from Hermann Miller, and Herman Miller themselves wasted my time when I reached out to them directly to get the parts originally. But, as it turns out, Hermann Miller requires you to go to a local dealer, even if you purchased directly from Hermann Miller as we did. The Healthy Back Store was extremely helpful getting the parts. One note: Hermann Miller has a policy that you install the parts yourself. Must be done by a dealer, and must be delivered to a dealer. So, even though this was a 10 minute repair, I was required to drive to the dealer to get the parts, and may well have been required to drive back again on another day to pick up, rather than just doing the 10 minute repair myself. That is a Hermann Miller policy, not a Healthy Back Store policy, and the store could not have done more than they did to make this a smooth...