Pandora Jewelry — Local services in Fairfield

Mixed Experience – Great Online Support, Rude In-Store Service

I was told by online customer service that I could return a necklace in-store without issues. However, when I called the store, Crystal, a head leader, was extremely rude and dismissive, telling me I couldn’t repurchase it after returning. Confused, I contacted customer service again, and they confirmed I could. When I called back, Mark was incredibly helpful and resolved everything smoothly. While I appreciate the support from online service and Mark, Crystal’s unprofessional attitude made the experience extremely...

We called the store and talked with Renee who was very helpful in finding the bracelet we were looking for and told us how to see and try it on in the parking lot (due to the mall being closed because of Covid-19). She met us at the designated parking spot and Renee met had the exact bracelet we were looking for and another option that she thought my wife might have liked. It was a strange shopping experience, but Renee made it a quick and easy transaction!! Were very happy that the Pandora store was open with this service...

They have such beautiful bracelets and charms! I bought a few gifts for friends and the price was extremely high so I hope they love it.. probably very overpriced, this is my first time buying from them so I don't know about the...