T-Mobile — Local services in Fall River

Lazy employees. Literally said "oh you started your plan online. You avoided the activation fees we charge when signing on in store" (how do I know that I work in dental insurance, not selling wireless plans). Instead of helping me port over my phone number, he told me I did not have the correct info without checking and that he couldn't help me.

The T-Mobile email stated, "Please go into a store or give us a call to port over your current number, and I can't call on the same line I'm transferring sooooooo have to go in. Only to be met with a terrible experience, as my literal 1st experience with ypur company.

I can assure you that when it's time to upgrade, this store will not get my business.

Edit* (After response received from the store owner, I just had to post the rest)

I called my current plan back, and they informed me that, in fact, the pin number I was given is the same one I would use to port my current number over. MAYBE the employee would have known that if he even LOOKED AT THE INFORMATION THAT WAS SUPPLIED TO ME BY MY CURRENT PLAN. Instead, I was met with nastiness and an unhelpful employee who belittled me in front of others for starting my plan online. Like I purposely did it to avoid fees.

Also how did you "look at my account and notes" I never even supplied my name or account # to you when I was in the store. So thats a lie. This response is clearly from the same man who I spoke with in store. I will be following up with a district manager.

Take note, everyone, if you want to avoid paying activation fees, just start your plan online. Setting up your phones is stupid easy and you can just call to get ur number switched from helpful t-mobile employees in their...

Went here to upgrade to an iPhone and only an IPhone. The store manager, Derek, said there was a promotion going on and started putting things up on the table, blutooth speakers, AirPods, a flight, an iPad. I told him I didn’t want any of that. He said “no it all comes with it, it’s a promotion.” Thinking it was too good to be true I reiterated that I don’t want to be billed for all of that. He said I wouldn’t be and that the bill would only go up a little because I was upgrading from a Samsung Galaxy to an iPhone X. Being naive and believing him I took all of the things. My bill was $85 and now is $214 a month. That’s his idea of the bill only going up a little. I now pay a $50 installment fee every month for all that junk I was promised was free and don’t use. I pay $30 for a plan for the iPad that I didn’t even know I had as he didn’t explain that to me, and $20 a month for a finance charge of almost $500 at the end of 24 months for an iPad 6th gen 32gb that you can get in stores for under $300. Corporate has ignored me, customer service was no help, and the store hasn’t helped me. The second I’m done digging myself out of debt from this I’m leaving sprint. They lie to their customers to make money then no one believes you. Thanks Derek. You shouldn’t be employed there let alone be a manager....

I'm pretty irritated right now. I came in to trade in my phone and get a new one. I have 2 issues that I'm dealing with.

They didn't thoroughly let me check to make sure all my data got transferred. Instead they said, "Do you use Google? Then everything should be backed up" as they rushed me out the door. I use 2fa through authenticator app. I now can't access any of my data and especially access to my digital wallet. I literally lost everything.

My second issue, I finally got the chance to look at my receipt weeks later as I've been extremely busy. The sales rep just grabbed stuff off the shelves and put it on my phone. Phone case, screen protector, multiple chargers and cords "and here's the key here" without asking me if I wanted to purchase them. He added about $200+ worth of stuff and told me that it was a down payment for the phone.

This is why I don't enter T-Mobile stores and buy my devices outright online. Never again am I gonna step foot inside a T-Mobile store. They lost my business for device purchases, I'm buying directly online...