Stu's EZ Auto Remotes — Local services in Falls Township

I have been going by Stu's EZ Auto Remotes for at least 4 years. They repair remotes as well as sell replacement remotes. They also sell a range of remote car starters, for aftermarket installation. My particular car remote is featured prominently by them as it is one of the most problematic remotes made by a major American Car company. I believe they have fixed this in later year automobile remotes. At least improved the design a little. This according to Stu. He used to work in a car dealership so he actually knows what he is doing and is a certified locksmith, to boot.

Most of what I have done with him revolves around the remotes for my car. Why? Because the design is flawed and they fail whenever you need to change the battery. It is a GM vehicle from the mid to late 2000s if that helps you. Other than the remote, it is a fine car. I wanted to enable the remote start feature and both of the remotes had failed at some point after I purchased the car. He and his pleasant coworkers have programmed the remotes so the remote start works as it is supposed to and fixed the failed solder joints for a reasonable cost. I have never had to wait more than 20 minutes for them to start working on my problem. When I am in there, it is clear who came first and they serve first come first served. So no complaints.

I have also noticed that the employees are stable, at least over the 4 year time frame of my visits. This is generally good as it implies that he is a good employer who treats his employees well. This apparently transfers to how they treat their customers. They are courteous although they are younger employees and they have a slightly different standard for courtesy and I can easily handle it as I know they are trying to fix anything I bring in that needs fixing and they take as much time as necessary to make sure everything works as needed which is key. They are in a strange looking industrial area. Their store is in a warehouse and are train containers put together with cutouts to make a storefront with a counter space, a small customer waiting area, office space and a large work area for repairing, preparing and doing various jobs as required.

No complaints so far after 3 visits...

During a very hectic weekend of moving I lost my car and apartment keys. The only bright spot of the experience was my husband’s company recommending Stu’s to handle replacing my car key fob. This happened during the ‘shelter in place oder’ when it was extra difficult to locate a business that was operating! The first impression of the company was the extremely helpful and friendly customer service person who answered the phone. She truly made the whole experience effortless. Every detail was handled with such professionalism. My car is registered in my husband’s name and we do not have the same last name. I thought this would be a problem but they have a simple solution that involves a few text messages. This 5 minute interaction helped me to relax, and reduced my stress immediately. I was offered a discount because the service technician was already in NJ so I didn’t have to pay tolls etc. (honestly the didn’t need to tell me that, but I’ll take it:) From the time Stu arrived on site he was an absolute pleasure to work! His easy manner, knowledge, and general kindness goes a long way with me! From the beginning, his expertise of the job was evident. It was raining (and during a pandemic, no less) he worked quickly and efficiently in the rain and in a mask to get the new key fob working. I will note that he was very mindful of the extraordinary requirement of social distancing. He then took an extra few minutes to have me test the fob and confirm that everything was working properly. He noticed that my car didn’t turn over easily and sure enough, my battery was dead. Without missing a beat, he grabbed a portable jumper cables and jump started my car. Payment was easy and I received an email receipt to wrap up the transaction. Although I hope no one has to go through the stress of losing your car keys, I would highly, highly recommend Stu’s EZ remotes to get the...

Actually had a very negative experience with Stu’s. They told me that the car would be done no problem. I explained that I work from 7:00 A.M. to 3:30 P.M. so if possible can they do it within that time frame (8 hours seems fair) (I didn’t care when I just needed it done so I have a way home) The technician that did the work forgot my key fob that I gave them last night when I paid. (The key won’t start without the key fob because of the alarm system). She assured me that they would have the key fob back to me before my work closes the gates at 3:30.

So come 3:30 I call them to ask if they’re on their way with my key fob she informed me that the technician is in route but will be another 30 minutes. I said okay (I was irritated but I understand that mistakes happen and that traffic is unaccountable). 4:15 comes along so I call again, upset at this point. I explained to the sales women that it’s beginning to get ridiculous since I’m still at my building where I work sitting outside in 100 degree weather. The employee decides to hang up on me.

I give myself 10 minutes to cool off and call again. At this point I’m pretty upset but still being very understanding. The women on the phone told me that the guy is at their shop with my key fob. She said that she can send him here with the key which is originally what they were supposed to do at 2 P.M. they weren’t willing to work with me at all and were very rude about the situation. Unfortunately I’m business things happen but as a business owner or salesperson you make sure to make the customer feel better (unless the customer is genuinely wrong). Anyways my rant is over and next time I’ll be going to action locks.

UPDATE: the owner called me back and was very apologetic of the situation. He definitely made right even though it was his employees fault not his. That’s how business should be handled. Very...