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William J HigginsWilliam J Higgins

Extremely disappointed in Home Depot. This experience includes three different locations. I purchased a brand new $3000 Murray Cruz Zero Point mower that was delivered to my house and the mower arrived with no key, no battery, no manual, and was old peeling, and rusted. It was delivered from the Willow Grove, Pennsylvania location, and it was clearly their outdoor floor model with all of the labels peeling off whoever thought that was a good one to send needs glasses. After finally speaking to three different customer service representatives over the phone they’re only solution for me. Was to attempt to take the mower back to Home Depot, Return it, and pay for a new one. I was unable to physically tow the assembled mower on a shipping pallet back to Home Depot in my midsize SUV. I called back to arrange for it to be picked up and told them in the meantime, I’m going to a store in person to rep purchase a new one because they couldn’t exchange it. After I purchased the new mower, the store manager offered me a discount of $250 for the inconvenience of this whole thing which was kind of him. So now I had two $3000 mowers on my Home Depot credit card account. The mower was picked up the same day. The new one was dropped off, which was great. It was the only thing that was great. I got the return completed email but still no refund three weeks later and I still was not given the 250 credit of the new mower. I even called the store to follow up about the $250 credit and the manager remembered me and said he would apply it right away. Yet three weeks later still no refund still no credit and the Home Depot credit card company told me I have to contact Home Depot. I to the Home Depot store in person, wait 30 minutes for a store manager or the equivalent to show up to help me. Yes, that’s correct. It took that man 30 minutes from being paged to show up at the helpdesk. He finally arrived, I gave him a brief explanation, and he looks at both of my orders and informed me that the refund while being initiated was never processed, he said, for some reason, the refund was pending at a store that I never even went to or involved in this purchase. He was thankfully able to initiate the refund finally after three weeks through his register, which I’m still waiting to see reflected in my credit card. He also applied the $250 credit that the first manager told me he was applying twice now. Both these managers were kind but this whole system is extremely incompetent. Every facet of this order from start to finish has been the most annoying retail shopping experience I’ve ever had in my life. Once all of this is reflected on my credit card account I plan to pay it off immediately forgetting the 24 month interest free for the sake of closing this Home Depot credit card account because of how absolutely ridiculous this whole thing has been. There is zero communication between Home Depot stores, warehouses, and even managers and employees. Every person I spoke to should’ve had records of everything I talked about online yet I still had to re-explain this situation every time I talk to someone new. The store manager’s Brian, and Thomas at the Oxford Valley, Pennsylvania store were both kind and helpful, as was the associate Fran, who rang me up for the second purchase of the mower. But kindness aside, no one offered me the solution of bringing a replacement mower and picking up the old one without me having to pay, again for a new mower. If I was offered the ability of an exchange without having to re-purchase it, this whole scenario wouldn’t exist.. I have spent probably over $50,000 at Home Depot remodeling my home from 2021 to 2025. I honestly don’t ever plan to buy any major appliance, or any big ticket item ever again from Home Depot.

Dj JunitoDj Junito

Please reconsider requesting identification from customers purchasing home improvement products unnecessarily. Also, exempt delivery pickups from ID verification, upholding your privacy policy. Extend similar privacy considerations to customers as you do to employees wearing first-name aprons. Avoid unnecessarily verifying customers' constitutional rights, respecting the U.S. Constitution's Fifth Amendment. Home Depot may ask for your ID in certain situations, particularly when making large purchases, using a gift card, or returning an item without a receipt, as they need to verify your identity for compliance with regulations and to prevent fraudulent activity. Key points about ID checks at Home Depot: Large purchases: For large or suspicious purchases, they may ask for ID to monitor potential fraudulent activity. Gift card usage: Depending on local laws, they might request ID when using a gift card, especially for big transactions. Returns without receipt: If you're returning an item without a receipt, a valid photo ID is usually required. Not mandatory for every purchase: While they can ask for ID in certain situations, it's not required for every purchase at Home Depot.

Michael SavilleMichael Saville

Being an x employee of home Depot I am extremely disappointed by the downward spiral of costumer service and I hope Arthur blank would be to. There is practically not a time I go in there that I'm not appalled at either employees level of concern of costumer satisfaction or there ignorance of store merchandise store policies and location of items. Why should I have to show a worker how to read a tape measure to cut me chain? Why should I have to ask every employee what a rock kicker/ lifter is ? I thought I finally found a guy that could help me and he went and got me dunnage!!!! Why should I have to explain return policies and they didn't have them posted like they should first off, then the employee refused to produce one. I could go on for days. It seems home Depot put all the local stores out of business so they can pay there employees the same wage I received 25 years ago and we get what they pay for.. and here's an unopened box from the factory with the wrong items. I went right back inside and was treated like a scam artist

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Reviews of The Home Depot

4.2

(748)

1.0

33w

Extremely disappointed in Home Depot. This experience includes three different locations. I purchased a brand new $3000 Murray Cruz Zero Point mower that was delivered to my house and the mower arrived with no key, no battery, no manual, and was old peeling, and rusted. It was delivered from the Willow Grove, Pennsylvania location, and it was clearly their outdoor floor model with all of the labels peeling off whoever thought that was a good one to send needs glasses. After finally speaking to three different customer service representatives over the phone they’re only solution for me. Was to attempt to take the mower back to Home Depot, Return it, and pay for a new one. I was unable to physically tow the assembled mower on a shipping pallet back to Home Depot in my midsize SUV. I called back to arrange for it to be picked up and told them in the meantime, I’m going to a store in person to rep purchase a new one because they couldn’t exchange it. After I purchased the new mower, the store manager offered me a discount of $250 for the inconvenience of this whole thing which was kind of him. So now I had two $3000 mowers on my Home Depot credit card account. The mower was picked up the same day. The new one was dropped off, which was great. It was the only thing that was great. I got the return completed email but still no refund three weeks later and I still was not given the 250 credit of the new mower. I even called the store to follow up about the $250 credit and the manager remembered me and said he would apply it right away. Yet three weeks later still no refund still no credit and the Home Depot credit card company told me I have to contact Home Depot. I to the Home Depot store in person, wait 30 minutes for a store manager or the equivalent to show up to help me. Yes, that’s correct. It took that man 30 minutes from being paged to show up at the helpdesk. He finally arrived, I gave him a brief explanation, and he looks at both of my orders and informed me that the refund while being initiated was never processed, he said, for some reason, the refund was pending at a store that I never even went to or involved in this purchase. He was thankfully able to initiate the refund finally after three weeks through his register, which I’m still waiting to see reflected in my credit card. He also applied the $250 credit that the first manager told me he was applying twice now. Both these managers were kind but this whole system is extremely incompetent. Every facet of this order from start to finish has been the most annoying retail shopping experience I’ve ever had in my life. Once all of this is reflected on my credit card account I plan to pay it off immediately forgetting the 24 month interest free for the sake of closing this Home Depot credit card account because of how absolutely ridiculous this whole thing has been. There is zero communication between Home Depot stores, warehouses, and even managers and employees. Every person I spoke to should’ve had records of everything I talked about online yet I still had to re-explain this situation every time I talk to someone new. The store manager’s Brian, and Thomas at the Oxford Valley, Pennsylvania store were both kind and helpful, as was the associate Fran, who rang me up for the second purchase of the mower. But kindness aside, no one offered me the solution of bringing a replacement mower and picking up the old one without me having to pay, again for a new mower. If I was offered the ability of an exchange without having to re-purchase it, this whole scenario wouldn’t exist.. I have spent probably over $50,000 at Home Depot remodeling my home from 2021 to 2025. I honestly don’t ever plan to buy any major appliance, or any big ticket item ever again...