Courtyard by Marriott Philadelphia Langhorne — Hotel in Falls Township

Dear Marriott Courtyard Team,

I am thrilled to write a glowing review for one of our exceptional team members, Chris, whose outstanding performance has consistently elevated the guest experience at Marriott Courtyard. Chris's dedication, professionalism, and unwavering commitment to excellence have truly set a new standard in hospitality.

From the moment Chris joined our team, their passion for delivering exceptional service became evident. Guests consistently praise Chris for their warmth, attentiveness, and genuine care, making every stay at Marriott Courtyard memorable and delightful. Chris's ability to anticipate guests' needs and provide personalized attention has undoubtedly contributed to our hotel's positive reputation.

One of Chris's remarkable qualities is their attention to detail. Whether it's ensuring rooms are impeccably cleaned and well-stocked, offering valuable local recommendations, or handling special requests with grace and efficiency, Chris goes above and beyond to exceed guests' expectations. Their dedication to creating a comfortable and welcoming environment truly embodies the spirit of Marriott hospitality.

Moreover, Chris is a team player who leads by example. Their positive attitude, willingness to assist colleagues, and eagerness to learn and grow have had a significant impact on our hotel's overall atmosphere. Chris's collaborative nature fosters a sense of camaraderie among the staff, enhancing our teamwork and creating a harmonious work environment.

In addition to their exceptional guest service skills, Chris demonstrates remarkable problem-solving abilities. They handle challenging situations with calmness and diplomacy, ensuring that guests leave satisfied and appreciative of Marriott Courtyard's customer-focused approach.

Chris's passion for excellence extends beyond their daily duties. They actively engage in training sessions, always seeking ways to enhance their skills and contribute positively to our hotel's success. Chris's commitment to continuous improvement is inspiring and aligns perfectly with Marriott Courtyard's dedication to excellence.

In recognition of Chris's exceptional performance, I wholeheartedly recommend them for any relevant promotions or accolades within the Marriott Courtyard organization. Their exemplary work ethic, dedication to guest satisfaction, and ability to inspire their colleagues make them a true asset to our team.

Thank you, Chris, for your outstanding contributions to Marriott Courtyard. Your commitment to excellence exemplifies the core values of our brand, and we look forward to witnessing your continued success and growth within our...

The place was under construction while we were there 12/22/24 - 12/26/24. We were not informed that the hotel would be under construction & we were still charged full price. The place smells of mold & mildew. It's the worst in the hallways, but our room smelled, too. Upon arrival, we were informed that I'd reserved with a request for no housekeeping. That is not true. I did not request no housekeeping. I did request a handicapped room, which we were given, but there was no shower seat. I called the front desk & they brought one. They said they keep them locked up because people steal them. ??? Seriously? Maybe they should install wall mounted seats like most hotels have. The have No Coffee or Tea for guests. I've never been to a hotel that doesn't have coffee in the lobby available for their guests. Every hotel I've ever stayed in offers coffee & tea for guests. Not here. No breakfast, or even continental breakfast for guests unheard of! They do have a restaurant where you can buy coffee & breakfast. We weren't about to pay additional to get coffee or food. We bought our own coffee & half and half, and used the 1-cup Keurig coffee maker in the room so we could have morning coffee.

There were some positives. The room was large & it was easy to move around. It had the largest TV I've ever seen in a hotel room & the bed was pretty comfortable. We were happy to have the Keurig & there was also a small refrigerator. The positives end there.

There are tiny little bedside tables, barely able to hold items you might want to keep handy, such as tissues, a phone & a drink. There's a trash can in the bathroom that accepts trash & recycling in two different compartments. That's something I've never seen before & I think it's a nice idea. But there's no trash can by the desk/table that hold the coffee maker, ice bucket & glasses. We ended up taking one of the trash can inserts out & using it by the table for easy disposal of K-Cups & food related refuse.

The staff people were very nice & tried to be accommodating, but it didn't overcome the negatives we encountered. I will never stay here again. We visit the area frequently because we have family in the area. In the future, we'll definitely choose another hotel to stay. Seriously, no coffee for your guests? And we should definitely have been informed that the hotel was under construction & given some sort of discount for the inconvenience & lack of breakfast options. I've paid half the price we paid for this hotel & had 24/7 coffee...

The staff here was very nice, pleasant, as helpful as they could be. The location of the hotel was convenient to Sesame Place (why we were there), and they offer a free shuttle there, which was nice. We got the suite with a living room and bedroom, so our kids could have a separate space at night. We are glad we got the 2 rooms for sleeping purposes, but overall, there are better hotels in Langhorne for less money with more amenities. First, breakfast is not included. Fine, but for almost $200, it seems like it would be nice. It cost us $30 for 3 kids' meals and 1 adult breakfast meal. This was all good. We also ordered dinner food from the hotel for 2 adult meals and it was also around $30. The food was also good.

1. POOL: We were disappointed with the small size of the pool and the bad state it was in. It was really gross and dirty at the bottom, old, peeling off. We did swim in it because we were there, but I was grossed out being in it because of the state it was in. It was small too, but we can deal with that. We still had fun, but it got VERY loud when a few other families came in, because it is so small.
2. BATHTUB: The bathtub in our suite was dirty, black and gray on the bottom of the tub. I didn't report this, but I probably should have. We had the kids stand up and we just rinsed them, as I didn't want them sitting in it. I was surprised to see such a dirty tub at a somewhat nice hotel. I think a lot of it was just caked in there, not fresh dirt. But still. Not appealing to see.
3. LIVING ROOM: It was spacious and fine.
4. BED: The bed was one of the most uncomfortable beds I have ever slept on. It was really hard, but not firm in a good way. It was hard, as in a really cheap mattress. I barely slept all night. I honestly felt like I pulled an "all nighter." Worst night of sleep at any hotel in as long as I can remember. I am a light sleeper though, so some might find this bed just fine. My husband slept horribly too though.
5. HEATING: A loud old heater that when it would reach the desired temp, it would click off. And then, maybe 3 minutes later, when it cooled down 1 degree lower (it was right by the windows), it would start up again LOUDLY. There was no way I could sleep through that, on and off, on and off. The living room system could be set to stay on fan, but the bedroom one could not. I even had someone look at it from the hotel and they said unfortunately, no, that one couldn't do that. Again, others might not...