The Suburban Collection — Local services in Farmington Hills

They do "SHADY" deals in my opinion

Daughter leased a jeep from Farmington Suburban Collection. I initially signed on to be the "co-signer with my daughter as Primary. I asked multiple times prior to signing if I was only the co-signer...I was told yes. Almost 3 weeks after driving away with the jeep, my daughter was called and told that the contract did NOT go through..in fact they wanted me to come back in and sign as the primary owner of the jeep. I said no. Then spoke with Elliot Caston who called. I told him since there was NO binding legal contract, leave me out of it. and allow my daughter to simply lease the jeep. I also learned out of the mouth of the finance manager , John (Tomasek?) that originally HE put me as the Primary(lied that I was just the co)..which is how my daughter was able to drive away...finance mgr. thought he could flip the "ownership" after the paperwork went through, and that I would never know that was done. Elliot Caston called to bribe me with $500 signing bonus IF I go back in and sign to become the Primary. I said no,,,he then claimed he would try other solutions to FIX everything. Even my daughter's salesman, Greg Tucker call,ed trying to smooth things over, claiming that in the background the mgrs were trying to make the contract valid one...leaving me a a co-signer...I called Elliot Caston back, leaving multiple msgs to find out what was going on.......no calls were ever returned. I was basically flipped the middle finger...as they apparently figured out who to (according to Greg) pull a "FAVOR" from someone at Ally that could make the non-valid lease agreement, VALID, with me as the co-signer. What a shady dealership in my opinion!!! So make sure you really have a valid contract before leaving that dealership when you...

I bought a used vehicle about 5/6 days ago and the sales guy Dennis assured me that the car was checked by a certified mechanic and we went over all the details. At first he said the prior guy took amazing care of this car (which he did not, it was a sales pitch) but admitted later on that the dealership sank 2.5K into “bringing it up to where it is.” This wasn’t a cheap car, it was about 11k plus all the interest. They didn’t even originally clean it when it was available for viewing as there was a whole bucket of plaster dried in the bed of the truck and Dennis advised that they must have missed it. I told him that absolutely must be cleane did I purchased it and he assured me it would be. Well it doesn’t seem like the car was fairly cleaned as went I went to pick it up, there was still dried plaster on the body of the truck and a bunch of water still in the bed. It was apparent to me that I would need to just clean this myself which didn’t seem like a big issue but still.

Well now 6 days later the car has an issue with the keys / immobilization and when I called today and spoke to the sales manager, Doug, he said there was nothing they could do and he wishes me well with it even though I told him that this was inspected by a certified by the state mechanic based on what Dennis advised. Doug said they didn’t even have the equipment to reprogram the vehicle and that I would have to go to a Honda dealership to have that done.

STAY VERY FAR AWAY FROM HERE. Even it is your dream car or it is a good price point for the condition, like this one was for me, they will lie and do anything to get it out the door. Buyers beware! They will lie to you and won’t help if there is an issue. Even if it is just a could days after....

Since I was from out of state, I had a (local to Michigan) 2019 Audi RS5 brought in to get a PPI done. The PPI was a 3 week wait but I waited anyway because I wanted a technical set of eyes to review the car before I flew in to make the purchase. The PPI uncovered two slightly bent wheels and a weak battery.

I made the deal, flew to Michigan and was picked up at the airport by the seller in the car...... before the car even stopped to let me in, the rocker panel was scratched the whole length, there was a ding in the door and a decent scratch in the wheel arch of the quarter. After further review, the entire front end was noticeably repaired with mediocre bondo & fit & finish. When I called Emily, my Advisor to ask for my $200 refund, she said their technicians are not certified body shop people and only review cars for electrical/mechanical issues.

So.... know what you are getting if you ask for a PPI, because apparently this place has a different opinion of the PPI...