Tiffany & Co. — Local services in Farmington

Tae Im was my first salesperson here, and four years later, she’s still the only one I deal with. It goes without saying that the store is polished and impeccable (wouldn’t expect any less given the brand’s reputation and history) and the jewelry is obviously top shelf (and ranges in price from astronomical to surprisingly affordable considering the product quality and brand connotations).

That said, I’d rather take the time to point out how I feel shopping there. I go there every Christmas for my wife’s gift, and Tae is there each time and has never once forgotten my name, nor my wife, daughter, and son’s names. She also remembers my wife’s preferences (rose gold/gold vs. white gold, etc.), and instead of having to spend hours looking at a ton of different pieces or trying to sell me on the latest & greatest (I.e. the costliest), Tae immediately knows 2-3 pieces that I would like to look at, and which will compliment my wife’s current jewelry. She turns what could be a stressful and time intensive experience into a friendly, pleasant visit which I look forward too every year.

I can’t thank Tae enough - she even sends me Christmas cards/thank you notes - AFTER I’ve already purchased the gift!

And my wife has loved every single thing I’ve bought from Tae. So. Thanks Tae! And thanks Tiffany’s! See you in...

My husband and I went to Tiffanys at Westfarms Mall yesterday to pick up a necklace I was having resized. We were greeted by a man and a woman asking what they could help us with. I stated my business and was immediately asked for identification. I produced my claim receipt and told her I had received a text message that my item was ready. She ignored me and again asked to see my drivers license. She looked at it, took my claim receipt and pointed to two seats near the door and said “wait here”. She went in the back, got my necklace and came back to us and the nearest counter to the door, rang up the cost of the repair and said “have a nice day”. This was in direct contrast to the way we were treated when I brought in the necklace to be resized, when we were taken into a room and helped by a very polite young lady. We felt very unwelcome yesterday. It was my intention to shop while I was there and perhaps purchase another piece from this collection, however we did not and will not. This is not the behavior I expect from Tiffanys staff and never have received at the store in New York City. I will not shop there again and neither will my daughters. Unfortunately Tiffanys is loosing some long time customers. P.S. I have never been charged for a resizing...

Customer Service Nightmare. I ordered a set of the Tiffany Old Fashioned Glasses and they both arrived chipped. I called to advise of the issue, and I was informed that I needed to return the glasses in-store before replacement glasses would be shipped (I was also informed that I would not be given expedited shipping). I was told to check the website for changed hours due to COVID-19. The website represented that the store was open until 6:00 pm on Saturday. I arrived at 5:30 Saturday and the store was closed, with a sign stating that the store closed on 5:00 pm on Saturday, contracting the website. The sign on the store and the website both represented that the store was open until 6:00 pm on Sunday. I showed up to the store on Sunday at 5:30. Again, the store was closed, contrary to the advertised hours on the store's own sign and on the website. Now I have to wait another week until I can return the glasses, assuming the store will actually be open during advertised hours. I regret that I didn't follow my initial decision to get Waterford glasses. I expected much better...