Wal Art Gallery — Local services in Farmington

Very disappointed!

Took my stained glass to Wall-art 3/16/2022 for "professional" framing; It is a special memorial piece for a dear friend who lost her mother. I was assured by Kassidy that she would do justice to my piece and that it would take about 1 1/2 weeks to complete. I called 3/28 and was told by Kassidy that she was still waiting for my frame. On 4/5/2022 I again called to inquire about my piece and was told the "frame was out for delivery but her driver had covid and wouldn't let anyone else deliver for him" (really?). She then told me that she had another frame very similar to the frame I had ordered and that they could build me a frame from the "extra material" and she'd install it as we had discussed. I agreed to that because she assured me it was in fact close to what I had initially ordered. I received the piece 4/7 and noted several issues immediately. #1 The colors on the front and the back were drastically different from each other (initially we had discussed her staining the back of the frame and that she'd "get as close as she could" in color to the front...clearly they are nowhere close to matching). #2 There is a broken edge to a posterior corner of the frame. #3 The silicone to secure the piece into the frame was very poorly and unprofessionally done (an attempt at smoothing the bead of clearly visible silicone would have been nice). Hardly worthy of the $210+ charged for the "professional" frame and installation.

When I called to discuss the issues I was at first assured all would be made right. After taking the piece back and waiting 2 weeks with ZERO contact, today I was told that they could do nothing to rectify the situation. No refund, "it's a custom frame" (mind you this is NOT the frame I initially ordered). As the issue was pressed they did say they could remove my glass piece, "clean it up" (remove silicone), they could then order MY frame, the one I initially wanted.....but wait, I was told it was "out for delivery and their driver had covid" (so where is that frame?), and then they would give me that frame and my piece and I could install it myself........

Well, if you want something done right.....you either do it yourself OR you take your business elsewhere and get it done RIGHT! Which is EXACTLY what I'll do in the future!

I can't seem to post pictures on here, go to yelp to see if...

My daughter who is seven came in to buy a present for her grandpa's retirement and we thought we were buying a small print of wolves. But it turns out that when we bought a frame to put it into and opened up the picture it was just a card envelope (envelope only) taped to a fancier cardboard frame. I think it is a little deceiving to have these set up as small prints to buy when they are not. My daughter was sad by this because it was supposed to be a special gift and we will be returning...

Their work is acceptable, but know that if they make a mistake, it will be your fault and you will have to pay for the correction. Not only did I have to pay for the initial frame that did not work, I also was charged for the second one I was...