Dorado Nail Bar (Fate) — Local services in Fate

Leaving this review pains me, as I've never felt compelled to publicly criticize a business in my 15 years of nail care. My recent visit to Dorado Nail Bar was nothing short of a disappointment—a stark departure from the quality and service I've come to expect in this industry.

Having been a loyal patron of Rose Couture for years, I decided to explore Dorado Nail Bar, hoping to support a local establishment in the community where I own a home. Little did I know that this decision would lead to one of the most regrettable experiences of my nail care journey.

Upon arrival at 4:55 PM on Tuesday, May 21, 2024, I anticipated a timely service. However, I left the premises a staggering five hours later, at 9:55 PM. Such an excessive timeframe is unprecedented and wholly unacceptable.

My grievances extend beyond the wait. Prior to visiting Dorado, I visited four other local nail salons, each unable to accommodate my requested design. I had no problem with this as I understand that nail designs require a certain level of master skill. Nonetheless, I arrived at Dorado hopeful, only to be met with exorbitant pricing and subpar service.

The receptionist, without inquiring about my preferences (length, shape, acrylic vs gel x, etc.), quoted an initial price of $250 for the design—a fee that mysteriously dropped to $180 when I hesitated. Such inconsistency and lack of transparency are deeply concerning.

To compound matters, my pedicure service commenced a full 15 minutes after me being seated—a delay that set the tone for a rushed and unsatisfactory experience. As if the delay weren't enough, the technician handling my pedicure inflicted multiple cuts on my skin while trimming my cuticles, resulting in my second toe on the right foot being covered by blood. Instead of promptly addressing the issue with proper disinfection, the technician attempted to hastily conceal the injury by submerging my foot in water, evading the necessary steps of sterilization and care. This negligence not only compromised my comfort but also raised serious concerns about hygiene standards and the prioritization of customer well-being at Dorado Nail Bar. They did not even start the removal of my previous set of nails until after my pedicure was 100% complete - causing further delays.

Despite expressing confidence in executing the 3D floral design I presented, the technician's work had little resemblance to the requested design. The ensuing conversation regarding the discrepancy was met with dismissiveness and a language barrier that hindered communication. Despite voicing my dissatisfaction and reluctance to pay the full amount, I was met with resistance and pressured to comply. Now to be clear - I have never had an issue paying service providers what they request, and I typically tip very very well.

In the end, I parted with $140 for services that fell egregiously short of expectations—an $80 pedicure and $60 for nails that are a plain nude color when I could have paid that same amount for what I requested. I was also told that the only reason they allowed her to try is because I came in on a Tuesday and not a day when the people who do designs were there - I could have scheduled an appointment with one of those people.

My visit to Dorado Nail Bar was not only a waste of time and money but also a stark reminder of the importance of transparency, professionalism, and customer satisfaction in the service industry. In today's economic climate, nail care is a luxury—a non-essential service that consumers choose to indulge in. As such, when financial circumstances shift, these luxuries are often the first to be sacrificed. It is crucial for service providers to recognize the discretionary nature of their offerings and to treat customers accordingly, especially considering that patrons are spending their hard-earned money to support the livelihoods of their service provider and not the...

I had an old set on from another nail tech and I had a broken nail . As soon as I sat down I told him that I had a broken nail that really hurt and if he could be careful. I asked for an acrylic full set and told him I wanted the set I had removed. He started my getting a plastic nail tip and forcibly removed all my nails I told him it hurt and he kept going . When we got to my broken nail the pain was so bad . I asked him why we couldn’t soak off and he said it took too long . He ripped off a piece of my finger nail and exposed skin . I told him 2 times to make my nails a bit shorter each time he would cut and then move on to something else before I could look . When it came to shape I asked for square round, first he gave me square when I asked for more round he cut the corners of my nails which I’ve never had done before and filled so harshly and I told him it hurt . He dug his finger nails into the sides on my fingers and again I told him it hurt , he continued. He’s finally done . He did not put any oil on my hands and I was so fed up I didn’t wash them. I got to the register and I told the guy why something that was not acrylic marked on the paper they told me because acrylic was polish and what they gave me would last longer . I told them that I didn’t ask for that and as a person who always has their nails done I know that they didn’t do anything different from a normal acrylic . The cashier told me he would give me 5$ but he really just switched the service to what I had asked for . My sister got her nails done and before I could say anything because I was dealing with my own nails, her tech gave her tips which we didn’t want ( my sister is 12 and it was her 2nd time getting nails ) . The shape of my nails is wonky . Some nails are thicker than others . There’s cuts from him going over my cuticles with the drill . And charging me 10$ to pull my nails off when I can do that at home is absolutely ridiculous. I paid and didn’t fight them because I knew it...

If you would like to be overcharged for things you did NOT get, come here. I asked for short acrylic nails. Which would have cost $45 total, as stated on the paper I filled out. Instead, when I got to the register, I was charged $60. When I questioned why, they stated I got a dip($40), Add-on extensions($7). Which is why I requested just acrylic. Length($10), which is why I asked for short nails (the size of my actual nails) so that I wouldn't be charged a fee for length. And then he tried to say I got shape($5) which I did not and I was able to get that taken off. At first, they told me dip and extensions and then tried to get me for shape, which, after I said something, finally, they took it off. After that, it almost seemed like they were just trying to make stuff up, like the length, that added to $60. Which even charging me things I "apparently" got then said "its about $57", which is still a little short of $60. Unfortunately, I was already so tired and didn't want to argue and just paid. But I would like to warn people so it doesn't happen to them....