AutoZone Auto Parts — Local services in Fate

I came by April 15th around 9:40pm and I needed a new headlight, I went to the front desk for assistance and well as I was asking the young lady about what i came in for asking what light it was and where to find it she looked up on the computer and told me the type of headlight and didn’t tell me the aisle like I was supposed to know where, i kindly asked where is the aisle she pointed to it and said over there, i was expecting for her to walk us there but she didn’t, as i walked there i looked back and she proceeded to go on her phone.I got the headlight paid and went to my car to put it in come to find out she sold us the wrong one (a signal light) I go back in and tell her it was the wrong light she said oh it wasn’t the signal light? of course it wasn’t if she actually looked at the type of light it was she could have looked it up on the computer correctly. I then asked her to look up the right light and when she did she then proceeded AGAIN to not show us where it was!! we proceeded to ask where is it she pointed and went back on her phone. We then finally found it and paid again and walked out, none of the employees said anything like a greeting or a goodbye have a good night. I understand it was close to closing but it’s not necessary to have a bad attitude and she did the bare minimum and she...

I don't usually take the time to write reviews, but I feel compelled to share my experience at Auto Zone, particularly with two standout employees, Pete and Brennen. While I haven't always been impressed with the store in general, these two men truly deserve recognition.

Every time I walk in, their genuine demeanor is clear. They are down-to-earth individuals who clearly take pride in their work, dedicating themselves to ensuring each customer is well taken care of. Their professionalism and attention to detail set a high standard for customer service.

Honestly, Pete and Brennen should be in top leadership roles within the company. Their exceptional service reflects well on Auto Zone, and it’s something that corporate should take notice of. I’ve visited many locations, but I’ve never come across one as clean and organized as this one, thanks to their efforts.

To the corporate team: you have two valuable assets in Pete and Brennen. Be sure to appreciate their hard work and dedication, as it truly makes a difference in the...

While traveling home after 3 hours of driving and 45 minutes to go, all of a sudden multiple check engine lights came on and my car would not accelerate above 70 on a Texas interstate 😳. We went to Autozone in Fate and sales associate Gage D. Helped us diagnose our problem. First trying battery check then check alternator and starter. Our battery was about 4 years original manufacturer and still going. We decided to try replacing the battery first because some of the diagnosis was voltage related. Gage noticed some corrosion so suggested the packet to help prevent corrosion some felt pads and goop stuff. Gage talked us through the whole process. He changed our battery clean the cables and checked to see if the car started and lighted errors went away suggesting to see our mechanic if errors come back. Highly suggest this location great staff and...