Metro by T-Mobile — Local services in Federal Heights

The worst customer service, if I can give zero stars I would. My husband went on Saturday June 22nd and the two women working there claimed they did not provide the services he needed. All he needed was to activate a new phone which was already unlocked and ready to activate. They claimed that was not a service they provide even though he had just gone a week before for the same reason and the other lady was able to help him. He told them the same and they acted stupid like they didn’t know what he was talking about. Not sure who hires these people but they clearly don’t like their job so why be there and be rude to the customers. My husband ended up going to a different location and they were able to help him and activate his phone with no...

They are extremely rude , a girl named nielley thats working there made me so uncomfortable she literally refused to help me claiming there's nothing she could do, but I was just here at this same store a few days prior and a different person working was able to help with the same thing I can't even believe how mean and rude this girl was . She had the worst attitude like I was doing something worng by asking for help with getting into my account. I'm so offended by the way I was treated at this store that I'm literally going to switch my phone service. if Metro PCS supports there costumer service representatives treating costumers like this then I don't want there...

It was a really good place to deal with before I was just told I can't return a new phone because I don't like its performance I would rather have another it's too late to return it because it's a week old so I'll be switching contracts with somebody else come the end of the month real drag as well because the girl that work there is great and this is not her choice. ridiculous!! I've been there three years. And you can purchase something for a week and not be able to take it back and get an upgrade I don't think anyone would...