Soapy Puppy's Bed & Biscuit LLC — Local services in Fergus Falls

Undocumented, non proof of vaccinated dogs are left easily with vaccinated dogs in Common open mingle, gated area for hours sharing space and common water. Scheduled appointments regarding my visit at 09:30 scheduled, was not even attempted nor was I contacted until I drove back there at noon that day concerned for my dog. I had to drive there to see what the issue was as my dog was left to the wind while the groomers “ friends “ dog was being groomed that was an all day daycare boarder. With my own full proof of all required vaccines, on paper, in my hand, from local Fergus Companion Vet, I decided to call it a day at this “bad dog” of a place. This is not run well. The facility had a poor smell and was obviously understaffed and not able to manage the business side of this. Very bad gut feeling and taste in my mouth when I was there and a very non compliant owner in regards to her own stated standards of compliance, service and cares of the dogs on the day I was there. Not recommended. This Business is too big for its own britches. Beware. Look closer. Investigate and advocate for your furry buddies. Uff Da! Not advised, unless you...

What a great place! Both employees we interacted with were extremely nice. They have a great lobby with chairs and even a really nice bathroom in the lobby! It was convenient that they offer professional grooming services. I also loved the way we booked our (last minute) reservation on a website with all the options clearly articulated. Our dog still hasn't told us about all the fun he had because I bet he thinks we won't bring him back there 😉 their prices are fair as well.

One critique for mgmt- when we dropped/picked, I was going to sit on one of the luxurious chairs but they were full of hair. Might be good to vacuum them if one of their goals is to make the customer feel more comfortable. But maybe they're there for a different reason like...

Just got our senior mutt back from Soapys and her coat was overgrown due to the winter months. She's an anxious girl and doesn't do well with strangers or strange places. But they took her in, gave her treats and took their time grooming her down with no nicks, razor burns or missed areas like we've gotten from other grooming facilities in the past. She was very content on the long drive home by a bully stick we also purchased there. We were so relieved and impressed by the service here that we scheduled her out for a maintenance grooming 8 weeks from now which isn't something we've done with past pet groomers. Worth every...