Samuel’s Furniture — Local services in Ferndale

My husband and I purchased a leather sectional with ottoman around 6 years ago. We were really excited and made sure to buy the extended warranty. Within the first year and a half we had to make our first call to Samuels. A spring had busted out the bottom of the couch and was digging into our wood floor every time someone sat down. I also informed them that our ottoman had a scratch across it and the leather cushions were peeling like a bad sunburn. The service tech came by and fixed the spring but said there was nothing that could be done about the scratch or the leather peeling. He said that was a product defect and not covered. The scratch wasn't covered either, even though anyone could tell it wasn't made from a pet. I have talked to the service department a couple times since then and even showed pictures of the couch......its embarrassing. Anytime someone would sit on the couch and the stand up they would take part of my couch with them. There would be flecks of leather all over my kid's back whenever he chose to sleep on the couch. I've had people come over and ask what happened to my couch because of how horrible it looks. That's okay, because I get to tell them how Samuels always takes care of their customers and that, that is what you get for paying almost $2000.00 on a couch. In the end, Samuels did try to help. They told me they would take my couch away for free and give me 20% off a full priced item....even 10% off a clearance piece. That alone makes my day. I finally got rid of my couch because it was so upsetting to look at it. When we delivered it to a friend for his kids' play room (maybe they will play a game and see who can have the most leather stuck to their arms) he told my husband that he had no idea it was in such bad shape. We asked if he still wanted it and he said yes, but that he was sorry we had such a horrible experience. He is a business owner and understands quality work and customer satisfaction. Their offer was a joke just like their warranty. It makes no difference to me that they stopped purchasing furniture from the company that made the sectional. In fact, it just frustrates me more because it shows that they felt something was wrong too. Wrong enough to cut ties with the company, but not enough to take care of their customers. I will continue to tell others about Samuel's Furniture until they decide to do the...

I purchased a tiny home this year and was given a gift certificate to Samuel’s as a housewarming gift from my wonderful realtor and her office’s partnership with Samuel’s. I honestly had no idea what to expect when I went in because I had never been here before, and it ended up being such a fun and pleasant experience. Kind of felt like a museum walking around because it’s so big and there’s so many interesting and pretty things to look at, from gorgeous furniture to framed art prints to decorative pillows and a lot more. Michele greeted and helped me when I came in and gave me space to browse while also having a really nice conversation and explaining to me about the store, and it was really wonderful working with her. I ended up purchasing a pair of adorable polar bear figures that I’m so so so excited about. I recommend anyone to go in to shop here for your home or for a gift, and ask for Michele,...

My husband and I had a great experience and are really satisfied with our recliner purchase. Cheryl is simply the best! I'm someone who stresses about most purchases (big or small) because I just get overwhelmed with options (and I'm an accountant who over analyzes most things in life). She really listened to what we wanted, asked about existing furniture, gave us literature with all the measurements, and sent us home with a sample to compare to our sofa. We felt no pressure and even had some fun looking at the options. This was a really big purchase for us and she gave us everything we needed to be confident in our choice.

And if you don't know what you want, they have a ton of options and a really impressive showroom. I kept getting distracted looking at the other furniture when my husband was trying out the recliners.

Thank you for the warm,...