UCHealth Family Medicine - Firestone — Local services in Firestone

EDIT: UC Health’s response to my review goes to show they still don’t understand the issue here. I’m not confused about what was billed. It’s very clear to me that the doctor billed for both a preventative visit as well as a regular office visit. In plain terms, the Dr did NOT perform any services, or exam, related to the preventative visit that was scheduled but still billed my insurance for it.

ORIGINAL REVIEW: I really used to like this facility and in particular Dr. Hsu. However, in recent months, it’s been very difficult dealing with this location in terms of getting an appointment, especially via the app, and the care I’ve received has been frustrating. Most recently, I scheduled a preventative visit in which I saw the doctor for less than 10 minutes. During that 10 minutes, Dr. Hsu focused only on one particular historical health issue and did not ask me any questions related to my general health. Furthermore, no exam was conducted during my visit that would normally be done during a physical. I later received a bill showing the Dr had charged for both a preventative visit as well as a general office visit. I tried to contest this with UC Health but was told that I had received a letter outlining what was part of an annual check up and what wasn’t. I don’t recall any letter and have no record of it. Furthermore, it was the Dr who focused on the one issue and who failed to perform any sort of exam or guide me on the fact that the one topic she CHOSE to discuss was outside a preventative visit. So now, I didn’t actually receive a preventative check up but can’t schedule another one since my health insurance only allows one per year, and I have an unexpected bill because the Dr chose to discuss something specific to my health.

Isn’t it fraud to bill insurance for something that wasn’t done? This whole thing feels very sketchy to me and I’m no longer comfortable being seen in this facility when practices like this...

The Doctors do not have enough knowledge to help in most cases and they charge over $700 / hr for regular doctors visits. Insurance will not cover the cost of a regular visit and they will not warn you of their exorbitant pricing even for a standard doctors visit. They also lied about the amount of time they spent with me. I ended up paying over $700 for a simple office visit. Health care is simply an overpriced industry anymore. Salud in Longmont ended up to be reasonably priced, with knowledgeable doctors, and they don’t chase you for tons of money or threaten your credit when you can’t pay over $700 / hr. Be careful here, ask them how much they are going to charge before you are seen by them. All in all it was a terrible experience. They probably use all of the money they steal to pay for fake reviews 😹 I called to settle the bill down to less than $730 / hr and they said they didn’t care about...

Do not use Dr Andrew Xu. Worst physician I’ve ever encountered. Unprofessional, unethical, simply an awful doctor who has no idea what he is doing. Simply wants you to come in every month so he can get paid and doesn’t listen to a word you say. Read his notes he is not even paying attention. Doesn’t know how to write scripts or turn things into insurance. After 4 months of asking him to turn things into insurance it seems it’s too challenging for him and told me to get lost and find another physician leaving me without meds I need I’ve taken for 15 years.(not narcotics) also he writes scripts incorrectly and is clueless on how many days are even in a month. This man should not be in medicine! Every month he will be late on getting you a refill even if you saw him...