Madtown Smoke Shop — Local services in Fitchburg

Good selection and clean sales floor. Check store policy and quality of products before purchasing anything: defective products are knowingly sold. I tried to let the store know that there was a defective batch of disposable vapes, and was met with instant blame and vitrol from store employees, expecting that I was demanding a return/refund. One employee asked which flavor disposable I had purchased, and when I responded she said that flavor was “known for defects.”

Although it isn’t the employees fault for the defective device, the employee should warn customers when knowingly selling a product that doesn’t meet safety or consumer standards.

Disappointed, as the location is very convenient and generally the staff has been friendly...

best nicotine vape selection i’ve found. everyone is really nice & if not too busy the workers are awesome to talk to!!! their rewards system is actually achievable and the options aren’t bogus like “free sticker for 25 points” nah, you get a free dispo(nic) for 14 points. and they build up pretty quick.

they have a nice glass selection too! on 4/20 they had the best layout of snacks. even shaggy and scooby would’ve been blown away. it was the best thing i’ve ever seen a smoke shop do for their customers.

PLUS, they’re...

Worst customer service ever, their assistant manager (the little latina woman) never smiles, she doesn't know how to talk to people correctly, she YELLED AT ME and all round has a very stank attitude.

I also found a legal business on Park Street by the name of Zoodies that sells $100 ounces on the weekends besides the point system to accumulate points for store discounts.

Zoodies also has a DAB MACHINE right in the store, you can buy dabs and smoke in the lounge.

And...