Cold Stone Creamery — Restaurant in Fitchburg

Bought ice cream cake which looked different than usual. Whipped cream on top looked green-ish/black-ish which is normally just a light brown. When I tasted a piece of the ice cream cake, it tasted weird and texture was off. The outer layer had a different texture to it which is not normal or the usual taste. (I have bought this cake for years, since it is my favorite.) I wanted to call the store to verify if there was anything wrong, if i could exchange it or what. First time I called, the associates didn't know what to tell me, since there wasn't a supervisor or manager. Called the next day and the associate took my contact info to give the manager. Manager called the next day and just plain out laughed like 4 times saying there wasn't anything wrong with it. I called 2 other stores to confirm what the policy is regarding returns, exchanges, etc. 1 store said that it was final sale (in a nice manner) and the other store said I could come in and get a refund. Both were very polite. Can't believe they let such rude people be managers...I know companies don't care about losing a customer, so i know i don't matter. Customer service positions should be monitored, so they don't behave rudely to people who are just wanting to make sure that whatever they bought is how it should be. Did confirm the policy online and will be throwing the cake away. Very...

This was the most expensive and disappointing experience I have had buying ice cream. I ordered 2 small bowls (without a cone) and 1 small almond milk shake, and the total was $20! The almond milk shake didn't have a price listed on the ads or menu, but it must have been almost $10 and was very mediocre in flavor. When I asked for the shake, the girl behind the counter must have been new because she had to get the manager to make it, and they spent more than 5 minutes making it. The ice cream bowls were ok, but my kids didn't even want to finish them. I felt ripped off and will not be going back. Although the flavor and topping choices are many, I'll just go to Culver's next time for better tasting custard and...

Don't waste your time with this one. Go to the one on State Street. Today (10.4.2018) my daughter and I went to Cold Stone to participate in the Nat'l Taco day. Per the Cold Stone website, you should go to your local Cold Stone and try a Creamery Taco. Well, apparently the one in Fitchburg decided to not participate because of laziness. The owner literally told me and my daughter that "the time to make a waffle into a taco shape is not worth the effort". I will never go to another Cold Stone again. If you want good ice cream and customer service go to DQ or the...