O'Reilly Auto Parts — Local services in Florence

I have a 2006 F150. I bought a Ac Compressor and freon 3 oz of oil. I paid $150 to get it installed. It was a bad pump, it cools just find. But it is loud. I took it back. It is in the truck. They can hear it. One employee said it sounds like a bearing. On the second trip the manager said sounds like clutch. I want them to let me get a new one. Take it home, pay another $150 to get it installed. Then bring the other one back. They want me to pay for new part . Then, bring the other back to get reimbursed. My deal is i have already paid. I want them to let me take it home them bring the other back. I'm the one out almost $400 for a bad part. FYI for the DIYER'S, they will not pay labor because you are not a certified mechanic. I would bet 80% of their sales are diy. My guy pulled a 40 min vacuum. Installed 34 ozs of refrigerant and 3 oz of oil. It was done right. I bet if i take them to small claims court. A judge would agree they owe me for labor and numerous trips up there dealing work this issue. I did everything right. I want O'Reilly to do the right thing. I have been buying parts there for years.

I will give an update on the finale resolution

Here is my update. The folks that work at O'Reilly in Florence are good people. This is corprate policies i have a problemwith . The $314.00 part they did reimburse me. It took 5 trips up there. That is time and money i lost. I figure around $200 for that. Then it cost me another $150 to get it reinstalled. So im out $350.00 dollars extra. FYI, people, if you are not a certified mechanic. They will not cover your labor cost. So that being said, 80 % of the customer's are at risk of it costing them if O'Reilly sells them a bad part. I guess i will give Napa a chance at my dollar for a while. I paid a man twice to pull and install an AC pump. Swap pump pulled a 40 minute vacuum. Install 34 ozs of freon and 3 ozs of pga oil. I can recharge with 3 ozs. It...

I recently visited O'Reillys with the hope of finding the parts I needed, but my experience was unfortunately marred by the behavior of the manager. From the moment I arrived, it was clear that customer service was not a priority for him. His attitude was dismissive, unhelpful, and frankly rude. Not only did he fail to assist me effectively, but his lack of professionalism made the entire experience unpleasant.

It's disappointing to encounter such poor service, especially when one expects to receive assistance in a retail setting. I believe that the manager’s behavior is a significant issue that should be addressed immediately. It's essential for businesses to ensure that their management team upholds standards of customer service and respect. Based on this experience, I strongly recommend that the store reevaluate the manager's role or consider other corrective actions to prevent future customers from facing similar issues. Glad to state I am no longer a "professional customer". My business does NOT condone the behavior of this store manager there for I have ended my partnership. I recommend any and all other "professional customers" to seek other...

Dalton absolutely doesn’t need to work in a job where customer service is and especially where people are trying to get parts for a job. I asked for a specific part# he said we got one and went back to texting and I asked well does any other stores have another he said Richland has one. He said go to Pearl they have two. I said how about I pay for both here and pick the other up in Richland because I don’t want to have to drive all the way to Pearl and back. He said ok then told the other guy to call Richland and make sure they have it. He was more concerned about his phone and giving one word answers. I was on the clock and trying to get parts for a...