Guy VanDell MD PA — Local services in Flower Mound

I'm a high risk patient because of my medical history. When I originally started seeing him, 8 years ago, he was awesome. Over the years however, he & his staff have become horribly rude, & absolutely inappropriate in their assisting his patients at times. Dr Van Dell said that I needed a LEEP, & when I checked in with the doctors prior to that, they saw that I had piercings. I specifically asked if my piercings would be a problem, & was told no it'd be fine. It wasn't fine. They refused to do the procedure until my piercings were out, but they waited until I was already prepped, IV in arm & everything, to tell me this. No one really explained to me what a LEEP really was until I was already in there, & a nurse told me. I was told by both Dr Van Dell & the doctor who did it that it was minor & I'd only be mildly sore the next day. Oh if only that were true. I ended up back at the hospital the next day because I could barely walk, I couldn't make it up the stairs in my house, going to the bathroom was extremely painful, & I was bleeding heavily. When Dr Van Dell saw me in the hospital, I got a lecture about how he didn't know I was on such strong pain meds for my autoimmune disease... they should have been listed in my chart! After my years long struggle to get pregnant, I did. One of his staff called & left a voicemail for me that said they wanted to confirm that I was having a miscarriage, & to have a nice day. No one had mentioned my HCG levels being low prior to that call, no one mentioned I was at risk for a miscarriage, it came absolutely out of the blue & then I was told to have a nice day. How insensitive can you possibly be to inform a woman they are possibly miscarrying & then tell them to have a nice day? I ended up in the ER after his nurses advised me to go, as I was having sharp pains on just one side of my pelvis. While at the hospital, they checked and said that my HCG was in the normal range, & I was even able to see the heartbeat. They labeled me as having a threatened miscarriage, & I was told I needed to see Dr Van Dell in a day or two. His office scheduled me, then called right back & told me they needed to reschedule, so that my appointment wouldn't be for more than a week. His front office staff was aware of my ER visit & their instructions, but it was like they didn't care about it at all. By the time I had my appointment, the sharp pains on my side were getting worse, & I informed the nurse. When the sonar tech came in, she was extremely rough, pushing down so hard on the left side of my pelvis, the side that I kept informing then that the pains were on, that I screamed. She ended up leaving bruises across my pelvis from how rough she was. When she was done, she informed me that the ER was wrong, that the fetal sac showed that I would have only been around 8 weeks pregnant, when I should have been at 11-12 weeks, & I couldn't have seen the heartbeat because I had already miscarried. She didn't try to soften the blow, there was no "I'm sorry for your loss" or any soft of comforting words, she just told me that I could get dressed & a nurse would come take me to a room. The whole visit it was like no one at all cared, that I was just someone that they needed to hurry through so they could bring another patient in. I was told to call if anything was abnormal. Well, I didn't expel the miscarriage. No bleeding, the sharp pain on my left side continued, & one of my other doctors worried that I was at risk of an infection. He requested my records multiple times through my years of seeing Dr Van Dell, but never received anything. My other doctor was the one who said I needed to request an abortifacent. When I did, I was told I needed to wait a little longer, since it was the weekend & they don't do those after miscarriages & a few other excuses. It wasn't until the following week that I was able to get a methotrexate shot, to help my body clear the miscarriage. I ended up with an infection that my other doctors cared for. None of my other doctors have ever recieved records...

1-2019 - I have waited until after I was cleared at 6 week follow up as to not have retaliation by him or his staff. I am an RN who made the major mistake of trusting Dr. Vandell and Beth Dickens midwife to care for me during my 3rd pregnancy. I am high risk as I have had a gastric bypass, and previous pre eclampsia. Several things happened at this office, and I wish I had sought treatment with another doctor, however he was paid in full by myself and private insurance. The first complaint was with the MA Stephanie, she didn't believe me that I was in severe pain at 5-6 months, she told Beth that I was having "typical pregnancy pains" which was anything but, and landed me in the ER requiring morphine and phenergan. The next occurance I had to be seen by Dr. Thomas who didn't introduce herself and came in asking if I wanted her to examine me, and apologized for the wait. She also was not concerned with my BP being elevated. Dr Thomas also told me the only methods for induction were pitocin, and that it was the same hormone produced and secreted by the body, this is untrue it is a synthetic man made product. I was extremely upset with her unprofessionalism, and treatment of an added patient load on her behalf. My baby turned, and I was not supported by Beth in my feelings of Dr. Thomas, and was basically blown off, in which I really didn't want to ever go back after that visit but was 1-2 weeks from induction. Beth made me feel invalidated with Dr. Thomas, and my feelings. I was induced on 11/26/18 in which I was started on pitocin as my baby was too high for Beth to break my water, however Dr. Vandell came in 10-15 minutes after the start of pitocin, didn't explain what he was going to do, me thinking he was just going to examine, however, broke my water. I received an epidural later in my labor. I was dialated to a 7 when they found my baby was in breech position. They took me to OR for a C - section. They asked if I could feel anything I stated yes. Dr. Villarreal was the anesthesiologist at Flower Mound Presbyterian. I was not medicated and felt everything. Dr. Vandell decided to open me up and continue even though he knew I was able to feel. I was screaming in the OR the entire time. I about bled to death, and was hemorrhaging, and required a transfusion. They gave me versed after the baby was out which doesn't lessen any pain just makes it where you don't remember anything. I don't remember seeing my baby at all. It took forever to get pain medication post operatively. The next day he said he was surprised to see me up and about as he thought I was going to die the day before. My husband found this unprofessional and distasteful. He also falsified documentation on SP day 3 so medical board wouldn't ding him. At my 6 week follow up visit, I lit into him about feeling like I was sent to the butcher, and his total lack and disregard for me as a patient/person, and the lack of concern for my well being and pain management. His reply was that I had a healthy baby, and that was our goal. Which my daughter started having seizures 5 days after birth, and could have been caused by stress at birth.He completely invalidated my grievance of how he treated me, or the horrible decisions he made, and wrong doing he and Dr. Villarreal did. So buyer beware, he is a butcher, and is known not to listen to you, and may not advocate for you. This has been my horrible experience of Dr. Vandell and his staff. As a health care professional I would not recommend this establishment to anyone seeking OBGYN needs. I hope he never forgets my name, face, or screams in that OR, I pray his family is never faced with this act of cruelty, and pray that God bless him and his staff! Update 4/2021 - My daughter has several neurological issues, she doesn't talk, has issues eating on one side. She had to have extensive PT, OT and now ST. I suffer from PTSD, I still pray for the loss of his medical license! I pray that God Bless this abomination everyday, God Bless you...

I have been a patient of Dr. Vandell for 10+ years now. I was referred by a friend when I was having trouble getting a doctor to believe that something was wrong with my cycle. To this point all other doctors said take birth control and lose weight. I gave his office a call and was immediately scheduled to see Dr. Vandell. When I came in I was thinking it would be like all the others. Oh how wrong I was. Dr. Vandell took the time to listen to me and my concerns. He sat in that room with me for an hour. I immediately felt like he was listening and he was just as concerned. I was later diagnosed with P.C.O.S. and according to specialists it was the worse case they had ever seen. Also, telling me i would never have children. Dr. Vandell wasn't satisfied with that. He and I worked together to prove them wrong. With his medical expertise an my need for trying anything he and I came up with a treatment plan that not only keeps my disease under control and has for 10+ years but has also blessed me with my 2 beautiful children. I thank God everyday that Dr. Vandell didn't give up on me when other doctors did. He is and always will be the doctor that made my children a reality.

His nursing staff whom I have grown to love as family are just as loyal and commited as the Dr. they work for. I have never felt like a patient file to anyone in that office. They know me as a person. When I came to see them after the birth of my first I was in tears. The nurses stayed by me while I cried. Knowing me well enough to know that wasn't me an they were going to help. Dr. Vandell immediately diagnosed post partum depression. I was soon back to my old self.

My children are just as important to them as well. After all they helped make them a reality.

The nursing staff knows my medical history as soon as I tell them my name so I don't feel I am ever repeating my history. The front office staff is just as important. I dealt with a previous insurance not handling there paperwork and there for my current insurance was refusing to pay. The office staff stayed on it for months and months as to not stress me out. Making it so easy on me.

My pregnancies were high risk, complicated,and required around the clock care from conception to hospital discharge. His entire staff including Dr. Vandell were always on call day or night. When I went into labor with my son Dr.Vandell left a family get together just to be there for me. When my daughter was born years later on Dr. Vandell's birthday he left his own event to deliver my child again. He wasn't on call either time or required to do that for me. He himself chose to do it. He sat in the hospital with me while my second child was in the NICU. He sits in the office with me every time I ever have an appt. Making sure I know that he is invested in my health still.

I have never in 10 years heard a cross word or experienced a negative situation with this Dr or anyone in his office. I would and will NEVER trust my health or my children,friends or family's to any other OB/GYN than Guy VanDell.

As his practice and staff have grown over the years I feel just as important as I did that very first day i sat down with him.

I drive 45 mins just so he can treat me. And no matter how far I move I will travel it so he stays the doctor that treats me.

Patient for life. God bless you an your staff

Alison...