Lee's Air, Plumbing, & Heating — Local services in Folsom

As he came in asked how old is the house and pushed for replacement of the AC before any inspection. Obviously he didn’t have a good day and it showed in his tone. Opened the back and determined the starting capacitor was shot but added the fan motor based on observation. The estimate for both was $400 for the capacitor and 1100 for the motor. Charged for the call service and left when I declined. I did not tell him that I am a renowned electrical engineer. I knew the capacitor is likely shot but there had to be something else and I do not have the manual. Subsequently, I found a manual safety switch inside the unit at the bottom, not the back that triggered and I reset it. I also found that the capacitor is 80-5 mF not 25 as stated in the estimate of $400. I ordered the replacement for $17 and installed in 10 minutes, determined there is nothing wrong with the fan motor which I would have a replacement for $150 and 20 minutes labor of my own if needed. The unit is now working just fine, total cost is $17 not $1500 and no total replacement yet. To make sure I covered all current possibilities especially the safety switch trigger I called another technician to test the mother board in the attic which he found nothing wrong. That was $90 service call charge...

My A/C quit blowing air on one of the hottest days of the year so far. That normally means big trouble with a big price tag and a long wait for service. I looked up Lee's since I had been getting frequent mailers and no longer trusted any of my previous A/C service Co. I was surprised to see through the website I could book an appointment - convenient. And they had availability the following afternoon! I had narrowed it down to 2 potential problems and conveyed this through the online appt. booking. My service window the next day was 1PM to 3PM. My tech Ronnie C was here at 1PM! No waiting until 3, or in many cases, previously experienced with other companies, after the appointment window or altogether cancelled. He had the part needed to repair my air mover, no estimate or waiting for days in the heat for my part and repair, fixed that day! And fixed in as long as it took me to get him 2 ice cold bottles of water to take with him. Super happy, fast fix for a fair price on a day where I could have been gouged. Thank you Lee's for honoring convenient online booking, and thank you Ronnie C for a...

Unhappy with what we were charged. Thermostst burned out. Knew that when I called. Record hot day of 105 degrees. Told I would have to pay a $99 diagnostic fee and $69 for overtime (Saturday event). OK, needed to get it fixed and the bad thermostat was no longer manufactured. Lance, the repairman, spent less than a minute to diagnose the problem, it was obvious. Gave me info about how bad the old thermostat brand was and said he recommended a different brand. At this point, we're $168 into the visit. Was then told it would cost $495 for the replacement. Wife checked Amazon and found it listed for $108. When asked why, was told it was because he did the work ($387 for less than an hour?!) Couldn't do anything about it at this point- already into it for big bucks and would have to start over again with a different repair option. System works fine now but way...