Target — Local services in Folsom

I bought a pair glasses from the Folsom store, and at the time of purchase, they informed me that I had a warranty for free replacements. Sometime later my glasses, we're scratched, and I inquired in regards to the warranty and what I should do. The lady said there was no warranty and there's no free replacements. I informed her this is not what I was told. She said there's nothing that she could do.

So I went onto the Target website to fill out a store experience form on a link. I then later received an email with a link to file a claim. I use the link and was sent an email by LensCrafters. They said that they have nothing to do with target optical and they would try to reach out to the store manager to help.

Today I received an email from LensCrafters with the following statement from the regional manager of Target, Danielle.

"Hi, Please close the loop with this guest. This is a guest that has a history with consistent issues (all notes in his file) and how he communicates with the team is hostile. He had two remakes due to him not understanding his rx. He did not redeem the WFPP previously. Appreciate it and thank you, Danielle"

All the statements in this message were lies. I did not mistake my RX and did not have them remade.

I had my lenses replaced under the warranty for free because they were scratched.

The store manager wouldn't even speak to me because they said the optical dept was separate from Target.

I am not a hostile person. I do not have a criminal record and I take great offense to this statement from Target's regional manager.

Very unprofessional and I am still waiting on a resolution to this problem. They have lost...

9 Months Pregnant and No One at the Folsom Store Will Help Me

I had an issue with using my gift cards with my baby registry, so I went to the store in person to buy my item. I ran into one problem after the other with no interest from Target to solve these problems.

Item was listed in stock. I arrive and item is not in stock (giant item, so a bit puzzling how they lose track). Item's in stock status was never changed (hours later anyway).

I ask to order the item in store. Someone goes to get a device that should let me do that. Only one device is working and "the manager doesn't remember the password" 😳. I cannot order the item myself due to some complicated reason that I'd already spent hours and days trying to resolve (the whole reason I came in person).

The guy helping with the item (not) in stock just kinda says "sorry" (it is all he can do), but I never see the manager at this point, and after all I've gone thru beforehand, I am over it. I will not be returning to this Target and will avoid using Target for large item orders. I've already sent feedback to the website about my experience. A week later, no response. Just kinda feels like they are trying not to help me resolve this issue as I'm days away from giving birth and it would be nice to have a nursing chair.

I did buy the chair without the registry discount. Just kind of over how something so simple cannot be resolved after hrs and days of people not knowing (or...

Terrible experience using the shipt delivery option. I paid $9.99 to have 6 storage bins delivered to my home as I was not able to go to the store to pick them up. The bins were delivered on time, however, they were missing the lids.. I notified the driver immediately as she had sent me a text message to tell me the items were delivered. She said the order did not have lids on it so she could not go back for the lids. I checked the site and the order and it does have lid in the description. Lids are not sold separately. They come with the bins. What good is a storage bin without a lid? I called the 800 # for Target on the website and they told me I would have to take the bins back to the store and get a refund. The whole reason I used the service is because I do not have time to go to the store. I paid to have this order delivered and now I am stuck with useless storage bins that didn't get delivered with their respective lids. Terrible service. Very disappointed and unhappy, both with Shipt delivery service and with Target for not making it right. They should have sent the driver back to the store to retrieve the lids....