Verizon — Local services in Fond du Lac

I recently switched to Verizon by utilizing a promotion for military veterans. There was a flyer being handed out which suggested for every new phone I "purchased" I will receive a $200 gift card from Verizon. With the first few hours of making the switch I discovered the promotion Verizon rep was pushing had expired 5 days prior. I will add that the flyer that misrepresented the expired promotion was still being handed out at the Verizon store on July 23rd until I confronted them about it. The management was at first not going to dispose of them until I demanded it in front of other customers. I fear this tactic at this store is common and it should be in Verizon's interest to deter such fraudulent activity especially when it comes to veterans. The amount effort I had to invest to prevent other veterans from being taken of advantage was beyond what I thought it should take. I had four customer representatives lose my call to what I suspect is protocol when no resolution was possible. To have this experience with verizon within the first 24 hours of being with them should make anyone take pause when doing business with them. I also requested an apology but I gather that will not occur since the rep at the store defended her actions as a "misunderstanding". Not sure how I can misunderstand that what I was promised was not even possible on an expired promotion plus the fact she excluded other offers and bundle packages that were a lot cheaper than what she was suggesting. Then to ignore my texts about the situation and the store staff unable to resolve the issue until I made several calls to the verizon call center. All in all, thank you BBB for being here and putting verizon on notice even though I suspect this sort of thing will continue. I recommend Verizon to learn from other "large" corporations that think they are in the driver seat of their business. Sooner or later the consumer will find other means to their vices and the treatment of what I experienced will be always be present in my mind when it comes to selecting a phone carrier. Word of mouth of my treatment will always come up in conversation, so was it really worth it? Ask the...

Don't use Verizon. Just buy an unlocked phone and get service through a more helpful as well as cheaper service provider. Didn't get the promotion that was said that I'd get when in store buying the new phone, and after almost 2 years, still paying $150 a month for the basic service and theft protection plan. Bought the next mod unlocked when it was released and then had the old one stolen. I tried following Samsungs step-by-step guide to try and get it back (through the tracking service I set up). One of the last steps in the guide is to talk to reach out to the service provider. Which is Verizon. They said that I still owe over $600 on a phone that's been paid $150/month for almost 2 years now. I also have been paying extra for "theft and damage protection" plan. What a joke! Even though I've been charged monthly for that I'd still owe half of what the phone costs to use it. Which wouldn't even get the phone back. It just means that I wouldn't still be on the hook for the money I still owe for the phone that's cost a few times more than what the phone is worth brand new when it first came out. Don't get swindled by a company and employees that always have fine print hidden behind the fine print. Worst mobile provider I've had the misfortune of using. They don't even deserve the 1/5 stars. Should be 0/5, but unfortunately that's not an option...

Came in to get a phone where I knew the deal and exactly what I wanted. When stated online, I accepted professional assistance to set my new phone up. It stated there would be no additional charge to my account. When I arrived at the store, the female automatically added a 30$+ service charge to my account for helping me set it up. She also stated my current plan would not work with the promotional deal, which I told her it doesn't matter what plan I was currently on. She never asked me if I needed help setting my phone up or anything. I decided to just set the phone up myself. While waiting for my online order to process, she decided it would be best to use her personal phone (not work phone), while I was standing in front of her, which I found extremely rude and unprofessional. She was not wearing a name tag so I asked for her name and it was Carla. I would suggest not working with her.

Update to response of Verizon. I'm thinking about leaving Verizon entirely due to this matter. Will be coming in tomorrow Wednesday the 6th to return my old phone and possibly end my...