Faros Restaurant & Cocktails — Restaurant in Fond du Lac

Today, I found myself at a local establishment, filled with hope for a pleasant dining experience. However, my visit turned into a frustrating ordeal that underscores the critical importance of quality service in the hospitality industry.

Upon arrival, the atmosphere felt uninviting and unwelcoming. Despite the restaurant not being overly crowded, I was left waiting for over 30 minutes without even a nod from the staff. The lack of attention was alarming; it quickly became apparent that no one was taking orders, which is a fundamental responsibility in the service industry.

As I waited, I observed the staff's interactions with other patrons, and it was clear that their training was insufficient. There was a palpable ignorance regarding customer needs, and the staff appeared overwhelmed over an auto accident on the Interstate, which primarly should had not interfere the quality of service. This not only affected the service but also created an uncomfortable atmosphere that deterred enjoyment.

In any hospitality setting, the effective training of staff is crucial. Employees should be equipped to engage with guests promptly and courteously, ensuring that their needs are met. Unfortunately, this establishment fell short on numerous counts. The neglect experienced during my visit serves as a reminder that every aspect of service training is vital; anything less can greatly impact the overall dining experience.

In conclusion, the experience I endured was disappointing and indicative of larger issues within the service framework of the establishment. Quality service is essential in fostering a positive atmosphere for patrons. If a restaurant cannot manage the fundamental task of taking orders and providing drinks in a timely and courteous manner, it raises concerns about its ability to succeed in the competitive hospitality landscape. I hope this message serves as a call to action for businesses to prioritize proper training and create an inviting environment for all customers.

If anyone is considering visiting this establishment, I encourage you to weigh these points carefully before making your decision.

I will definitely not return to this...

Tonight I had dinner here. I come here quite often and my experiences have been good, but tonight was awful. I ordered the four cheese pasta and it absolutely had no flavor. It was disgusting; I only had a few bites. My friend also ordered a pasta dish and ate only a few bites because it was not good either. My boyfriend's cheeseburger was good, however. The waiter did a fantastic job though. He was polite, checked on us to see how things were, etc. However, at the end of our time there, the waiter asked if we needed boxes as well as a waitress that had passed our table. Both of them saw two full plates of pasta, and we said we were finished and wanted no boxes, so you would think they would realize we did not enjoy our food. I do not blame them, but I do blame management- when we went to the counter to pay for our meal, we explained to the man very respectfully the situation. He got very angry and snippy at us; He was very rude to us. He said, "It is just pasta and cheese. This is just a common dish here and we have never had any problems with it before. I don't know what to tell you." He treated us as if we were simply trying to get a free meal, which was not the case. If we would have eaten half of our pasta then I would understand his reasoning for saying what he did. Needless to say, I will not be going back to Faro's again. While they always had good service before, speaking to one of the staff managers has ruined it completely for me. I do not want to support a business run with that man's idea of customer service....

This was a new locale to visit and I went with a friend of mine for dinner after shopping. When we walked in we were seated almost immediately by the host on duty, an older gentleman, I later determined was an owner. He was quite and not very welcoming.

Once seated we were, we were greated by a very nice young waiter, he was friendly, smiled, spoke clearly and made us feel welcomed. Our waiter was efficient, knowledgeable and was able to answer all our questions. The waiter took our drink order and brought them right away and then took our dinner order.

When our food was served, it was fresh, hot, fragrant and cooked the way we ordered it. Our waiter checked back with us 3 times and each time he removed any dishes we were no longer using. The last time to the table our server brought us boxes to take our uneaten food with us.

When we received our ticket and went to pay for our meals, the same person that seated us, took our payment. Again, he did not greet us, ask how our meal was or how things were. I asked to get change so I could leave a tip and I was handed the money, again without a word. I went back to the dining room to find our waiter and give him a tip, he smiled big and thanked me and wished me a great weekend.

Over all it was a great evening, the food and service was great however, the silent gentleman wasn't impressive and he could learn some manners and customer service skills if he is going to be handling customers, some interaction...