Window World of Fond du Lac — Local services in Fond du Lac

I had 12 Windows installed last year and I rated this company very well at the time. I was impressed with the diligent workers and even though it was two hard working guys and one guys teenage daughter, they seemed to know what they were doing. There was a request and emphasis to fill out a review as soon as possible and I complied. Over the course of days, I discovered that I issued a very good review to soon.

Six of the windows were installed so poorly that there were visible gaps blowing November air into the house. I had to stuff the openings with paper towel until they could finally get out to make adjustments and repairs. The wood jams on the inside of the house were also reinstalled so poorly that they were sticking out beyond the mouldings. A crew came out and made the proper adjustments. This was another full day job. Once again, The workers were courteous people. (Same group.)

After a short time, my wife noticed that one of the windows reworked upon had a small crack in a corner. I called in and after some lengthy time period and a few calls in, they finally got a replacement window and replaced the cracked one.

Now I will be calling in again. Please note that this all took place in less than a year. The two bedroom windows, top windows, have been weak and slide down to where they need to be held up in order to lock. I went to lock them today and surprise! They don't lock! The thumb locks turn to the proper position, but they don't lock!

I give the one star for the nice job they did with the exterior caulk. Oh, wait, I did have to call them back to replace areas where they originally failed to install caulk!

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Further follow up on the above issues. As much as the initial experience did leave a bad taste, I must admit that follow up from the company was exceptional. The manager came and addressed the sloppy window sashes on the two windows and both he and the sales person stated that the problems initiated by poor workmanship were seriously addressed. (All the above issues were a result of the original installation and do not represent the product.)

After repairs and adjustments were made, the windows are functioning as they should. They look nice and although they are not the “Cadillac of the industry” they are very good functionally to cost value. No other estimates I received from several other companies came close.

If it helps any review readers render a decision, I am considering having four to seven more windows installed by the same company. I have been satisfactorily reassured that the next windows will be the best value and WILL be done right the first time. If they are installed with the care of the management and the salesperson, I am sure the next review will read much better. My review has been changed from one star to four stars, it may go to five if the next purchase meets satisfaction the way complaints were addressed and reassurance has been strongly conveyed. Stay...

I had originally given Window World a poor review in November 2018. They had installed 18 (middle of the road option) windows and while I enjoyed the quality of the windows, the inside stops made of both pine and cedar weren't installed with much care. They had overhang, gaps and in one case, a large open knot facing outwards.

I put the pictures up on Google reviews but have since taken them down, as they no longer reflect the work Window World has done. The new pictures are quite dark but trust me, the windows look much better!

Window World of Fond Du Lac reached out to me and has since come back to my house to fix the issues. Matt and Mike personally came to do the work, removed the ill-fitting stops and replacing them with new ones.

Despite the difficulties with the original installation team, I would still give Window World a solid B. It would have been a solid 5 stars if the work they completed had been done the first time.

Staff in store are always very friendly, and answered all of the questions I had. The cost was $8000 less than the second lowest quote, even with the almond color I chose bumping the price up per window.

The windows have saved me an average of $30 off my gas bill each month (I had horrible storm window/single glaze windows before) and the savings for air conditioning in the summer is yet to be determined. February was the biggest difference, saving $75 from the 2018 bill to the 2019 bill.

It is nice to have something good to say about Fond Du Lac...

We contacted Window World along with other window companies to have a patio door installed and two windows replaced. We were very impressed with Eric and willingness to understand what we were looking for and wanted. We signed right away because price was right and timing was good considering the timing with getting materials. Fast forward to the install date. The day before the install we were called and told that the patio door did not come in. Because of the special circumstances with our patio door we framed it out. Well this is a big issue as we now have a foot hole in our Livingroom. Window World was kind enough to come board up the foot hole in the Livingroom and put tie back on it. Fast forward two months to the day, I am very pleased to say that everything has been installed. We were very unhappy clients to deal with during the months that our Livingroom was boarded up. I can not thank you guys enough. Between Mike, Mark, Sara and Eric you guys did an amazing job. The installer's do not get enough credit on reviews, we had 3 installers here. They were very professional, honest and did an amazing job installing. Again, thank you guys and I would recommend over and over again!!!! What a strong finish!!! VERY...