Read the reviews! I should have. Not only is the shapewear here incredibly expensive, they have a really awful return/exchange policy where you only get 5 days to exchange sizes. As a working woman, you would think that this business would respect our time and give at least ten days but even with their price tag they must expect the buyers not to have a full time job. If these were regular clothes this wouldn't be such an issue but the shapewear is poor quality and does not work. If you do decide to go here, make sure you have several hours to try things on. When I walked in I was asked my weight so they could tell me my size, this inspired false confidence in the items fitting which they did not at all. I didn't have time to try on and I was in a hurry, my own fault. So at 158lbs I got the large AS RECOMMENDED, I couldn't even get them up my legs; I'm talking like 7 inches in diameter too small. Also I assumed the fabric stretches but it has zero give. Working 16hr days the next five days I had no choice but to ask a friend to make the size exchange, I had them get a 2XL because the large was so small. Well the 2xl was too large in the hips and yet still nearly broke my thumbs trying to clasp up the front. In the end they did not actually provide any tummy control, the fabric has no give so it doesn't contour you, and I'm stuck with them because you can only exchange once (so I can't even try the xl). Overall, you are better off with using waist trainers from elsewhere like Luxx (which is crazy because they are online only and still managed to suggest the right size for my weight the first time). The one I have from Luxx was far less expensive, it's easier to get on, more comfortable, has give in the fabric, feels higher quality, and most importantly on the biggest hook it still makes my waist an entire inch smaller than the shapewear from this place on the smallest hook. In the end, I wasted about $135 on two pieces that just didn't work, you are soooo much better off going to Macy's or ordering from Luxx. While this has been a horrendous experience and I blame myself for allowing myself to be taken advantage of, I can only hope this review will save...
Ā Ā Ā Read moreFrom the first phone call Ruby was super sweet and helpful! I had originally planned to visit them on Sunday, but I wanted to take advantage of their Faja Day sale they had on Saturday. Because of my schedule I was unable to make it to their store so I was going to order online, but had no idea which faja to choose. I called and asked if she could recommend a faja for my needs. She was very helpful and gave me a few options.
I typed in the numbers she gave me and looked at the different options. I was hoping to ship to store so I didn't have to pay shipping. That didn't seem like an option so I called and Ruby took my call again and said there was a way, but maybe I couldn't use both coupons at the same time. I was kinda bummed I had to pay for shipping, but I was still very pleased with the service and their reputation and quality of products. Before I placed my order she called me and said she could help me with the shipping. She said to place my order and I can pick up in store and they will refund my shipping costs! I was already impressed with their service, but I felt she went above and beyond to help me!
I went to the store today to pick up, she had me tried on the size she recommended and I couldn't get it over my butt. She did tell me I was in between sizes over the phone, so they know their sh*t. So I was able to squeeze into another size and I couldn't close it. Ruby came in the fitting room and helped me close it and she made sure this was the perfect size for me. They even offer to alter your faja when you are ready to downsize
I have to tell you the quality of this thing had your girl SNATCHED!!! It's soft and not scratchy and it's strong!
The store was cute and clean. The other girl there was really nice too. They offer more than fajas, like Columbian butt lifting jeans and other shape wear. Based of my first experience, I would highly...
Ā Ā Ā Read moreI had an excellent experience at this store and feel compelled to share it! Iāll admit, I was a little wary about driving all the way (40 miles) to the store after reading some of the reviews, but Iām so glad I gave it a chance.
The customer service was truly outstandingāboth staff members I interacted with were incredibly professional, attentive, and helpful. They were also impressively knowledgeable about the products, answering all my questions with expertise and offering valuable insights & recommendations.
The store also has a wide range of options to choose from, catering to your different needs and preferences. Whether you're looking for something specific or just browsing, you're sure to find plenty of appealing choices.
Iāve seen all the reviews mentioning rude or unhelpful staff, and I honestly canāt understand where those are coming from. My visit was quite the opposite, and the 2 staff that were working made every effort to make sure I was taken care of.
However, I do recommend planning ahead before your visit. The store doesnāt have a restroom available for customers, which, while understandable, can be a bit inconvenient. Unfortunately, there aren't many nearby places with restrooms accessible to the public either.
Also, parking in the area can be somewhat challenging, so itās best to go with patience.
Overall, the great customer service, wide selection, and welcoming atmosphere make this store absolutely...
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