My wife a Korean lady frequently visits this El Super market near Sierra & Foothill (Fontana) for groceries. She carries her wallet and so on in a back packet for the past 20 years. Today she entered this Spanish store and the guard was very mean and picked only her out of incoming customers and wanted her to allow them to inspect her pack and then store it up front with her money, etc in it. Then he wanted to follow her around the store- what's up with this. She told him that she has a heart problem and he said I don't care it is your personal issue. I never heard of this unprofessional treatment before. I am getting a lawyer to talk to them. I even called later to talk to there manager and he would not connect me to the manager. This is racial / unprofessional and offensive treatment by a small guard with an attitude. Something needs to be done. They say later that they have a sign about back packs and purses somewhere --- It was never over 5 years of shopping ever noted before. Please be careful with this kind of folks out there. Yes we will never shop there again. We need to think of Ralphs and so on from now on.
Ps--The Fontana police came and agreed with her but said that the store did have a right to request the storage of a back pack...
Ā Ā Ā Read moreFirst of all, I would like to express my feelings about how I want to make this my go-to store, because it is in my neighborhood. This is my first time coming here and I had a bad experience. I asked Delicia to please clean the conveyer belt as it was STICKY AND CLEARLY DIRTY, at first it did bother her that I asked her to do her job (which part of it is to keep a clean environment, in this case her register) she took her sweet time and exaggerated in cleaning, but at the end she realized that her register did need some cleaning and changed her attitude towards us at the end, so thank you Delicia for your service, I appreciate it. While Delicia was finishing up her supervisor, Lydia, came over and told her to stop cleaning and to not clean the rest of the register as it was "okay". The supervisor also did say some things between her teeth and I caught her saying that the cashier only needed to clean one part of the register and not all of it. For her to be a supervisor, she needs someone to teach her how to be one and how to have good customer service. I hope the store manager takes this into consideration in enforcing cleanliness and notices that this can violate the health department's codes and...
Ā Ā Ā Read moreIts an ok grocery store but not the best when I came here with a friend here at this location looks nice from outside but from the inside not so great from the looks of store and everything including the restrooms were a bit dirty and needed to be cleaned and told my friend I would not come back here again just inviting me just to see him do his shoppings too boring especially more on a sunday as well and felt that my day went overwhelmed in my friends city since im from riverside don't know much of fontana was just exhausting on that day on Sunday...
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