Morrie's Forest Lake Chrysler Dodge Jeep Ram — Local services in Forest Lake

**Update 2: My Grand Cherokee was fixed and I appreciated everything Adam R arranged and the quick service to fix the air system. I appreciate that Morrie's wants to and did the right thing. Happy customer.

*Update 1: Adam R from Morrie's reached out and we're working through the issue. I'm feeling much better about the situation. The Grand Cherokee will go in for service on the 20th. Morrie's is standing behind their relationships with the customer. I will update again when the repairs are complete.

AVOID MORRIE’S AUTO and its service center. DO NOT BUY THE MOPAR EXTENDED WARRANTY!

We bought a 2021 Grand Cherokee TrailHawk with ~42K miles in mid-September 2024. When we sat to talk to the finance guy, we were offered to purchase the MOPAR extended “warranty” – it really being a service contract. We decided on taking it when we were told it covered major mechanical systems including the suspension system. I asked specifically about that since the Grand Cherokee had an air ride system and that was the item I was most concerned about. We were told, yep it’s covered.

In early December we noticed that there was a sound coming from the vehicle (sounded like it was behind the driver) and I thought it was probably something with the air system. I called Morries to set up an appointment to have it looked at. They said I couldn’t get in until 02 JAN.

When I arrived on 02 Jan, I was surprised that it was an appointment to just see the customer service rep rather than having a tech look at it. I was told that they were about a week out. I left the vehicle there with my warranty (actually found it was a service contract) with them. One week later I got a text saying that they would try to get it in by the end of the week (10 JAN). I got a call saying that they couldn’t get it in this week but will for sure get it in on Monday 13 JAN.

I get a call late afternoon on 13 JAN telling me that the air pump and front check valves needed to be replaced and that it wasn’t covered by the warranty/service contract. I was also told it was going to be $4,300. Needless to say, I was livid. I wanted to see and talk with a manager – no info was provided. I reached out to the guy that sold us the vehicle and it does not appear that he works for them any longer.

This very much appears/feels like we were scammed. The air bag system would have been acting up before we purchased the vehicle. Maybe something was done to it to "band-aid" the system. The Jeep has been babied without any towing or heavy loads; in other words it was not abused. When we decided on the "warranty" which is actually a service contract, it was specifically to cover the air ride suspension. At no point did the finance guy say that the air suspension was not covered. The contract covers many parts in the suspension including "shocks and struts". The air system fulfills these functions and should be covered as part of the major mechanical systems. I do not know if the person selling the warranty was not familiar with what is actually covered or if he knew and intentionally didn't correct my statement that we were getting it for the air suspension. It has only been a few months since we purchased it and pretty unacceptable to have a major repair for something with under 50K miles. I'd like to hear some solutions on how to resolve. I had tried getting it into the shop to check things out about 6 weeks ago. It took almost 4 weeks to just get an appointment that wasn't even to look at it. It took another week and a half for a tech to look at it. I am just floored how bad...

They are the best! My experience with them has shown a business that truly listens to their customers and shows the integrity that you would hope everyone would have but unfortunately is had to find now days. From the purchase of my car up to the service I've received has been outstanding! If you're just looking for a quick review and endorsement you have it from me, and you can quit reading now.

I had been thinking about getting a different car for a while, and in January decided to start looking casually. I was pretty sure that I wanted a Charger but was open to looking at other things. I stopped by at a couple of Dodge dealerships in the twin cities and had an almost cliched experience. I wanted to buy something a couple of years old. At both of the ones I went to the salesmen did everything they could to talk me into leasing a new Charger.

In mid April a distracted driver hit my car and totaled it out and the casual looking was over. After looking two days I decided to go to the Forest Lake Dodge dealership and see what they had. Salesman Chad Warner met with me and the first thing he did was ask what I wanted. I told him that I didn't want a new car and I didn't want to lease a car, he asked me about the options I might like and what I didn't want, and was able to find a couple of Chargers that fit what I was thinking. After test driving we were walking to see another one and a different one caught my eye. Although it wasn't the color I would have preferred I asked about it. He reminded me that I was looking for a 2015 or so, and that this one was a 2017. I was pretty impressed that he wasn't trying to push me toward a more expensive car but reminding me what my specifications were. After driving it I said that I would want to show it to my husband, get his opinion, and think about it. He offered me an extended test drive, just asking that I return it before the end of the business day. After a couple of days he called to check in, but I felt no pressure from him. I decided to buy it.

Although the experience I had with him laid the foundation of my positive response it's only the beginning.

After having it a week, while cleaning it I noticed some minor damage. I emailed Chad and he asked me to bring it in. He and Tim Baker (the sales manager) looked at it and immediately said that they would take care of it. I was scheduled to have it in for undercoating in a few days so they said that they would make sure it got done at the same time. I was a little worried that they would have thought that the damage occurred after I purchased it but right away they assured me that they could tell it wasn't brand new damage and they'd be responsible. Wow! What integrity!

Now here we are a couple of months later. While in for maintenance it was noticed that there was a leak from the transfer case. Cayla in service (by the way she's awesome!) called me at home, said that this needed to be replaced, there would be no charge for it, got me a loaner car and took care of everything. It was even done a day earlier than they expected.

I'm so pleased and impressed with they way they've handled everything! My husband has a Chrysler 300 that he purchased a few years ago and is amazed at the level of service I've received. When he's looking at a new one this is the place we'll go no...

12-15-2020 - Mark was able to get my truck cleaned/detailed and provided a loaner with gas included and oil change voucher for the inconvenience . i updated to 3 stars based on the effort i had to put in to get taken care of but would give Mark 5 stars for his personal dedication to getting this taken care of, had this been the outcome from the first call i would have updated to 5 stars. one thing i want to add is if you get the spray in bedliner from the dealership you will not get the coating sprayed up under the box sides... it only comes like that if you get it installed from the factory as the box is not on the truck when that happens.. once this was made clear i was ok with it and think the liner looks great! i was misinformed by thinking it was supposed to be up under the rails. i also wanted to Thank the salesman Mike for trying everything he could in getting this resolved.

12-11-2020 UPDATE to follow , Mark is getting the truck taken care of and ill follow up when i get it back.

bought a 2020 ram 1500 ... purchase started out with an employee taking my new truck while i was signing papers... my sales guy (great guy who was having to deal with others mistakes) had to look/call around for 30 min before he could get it and wash it and get gas in it.... but i got an apology. then i noticed the window was not cleaned where the sale sticker had been and mentioned it.. he said they could take care of it when i brought it back to get the bed liner and undercoat protection.. (no problem as it was already getting late (was almost a 4hr sale)... came back on the Nov 30th to get the work done and they told my wife it would be done on the coming Thursday Dec 3rd.. so my wife used the loaner truck to go to a doc appt in the cities that day (60 mi drive one way) so she could drop it off and pick up our truck... well she checked in on her way back and was told it would not be ready until the next day... still no complaints from us but we are not happy. then we get the truck and i notice the window sticker residue was still not cleaned off still ... annoying but was gonna let it go..... and then noticed that there was all this yellowish film/goo all over on the door hinges, door panels, vents in the rockers , outside of box on outside edge between cab and even on the newly sprayed in bed liner ! and then i notice that the spray in liner is not shot up on the underside of the rails of the bed .. so i call to see if it should have been as it is part of the bed and they tell me it gets sent out to another place so i call them and ask if they spray up under the bed side rails and they said yes.. i told the dealership and they said they do not and if i wanted to pay and extra $250 i could have it done... they have other trucks out in the lot with liners and are coated under the rails... but they say that is just for ones built at the factory. best i was offered is to drive my New truck to them and have the yellowish goo cleaned off at no charge and free oil change.... do you think that is fair ? i didn't think so. Not a Happy Customer... oh yeah and i was told the goo that was left all over was to show the customer they...