bb.q Chicken Fort Lee — Restaurant in Fort Lee

It’s really disappointing to see that a business would treat a loyal customer with such disrespect in a situation that was clearly their fault. My family and I have been ordering from here for 5+ years and honestly had no problems before. Some days it would take a little longer like around 30-40 minutes but never like this situation when it took an hour and a half to receive an order that THEY “lost”. I called for pick up and got there around 25 minutes later and made sure to check in to let them know that I was waiting. Another 15 minutes go by, and they asked me what my order was… I tell them and pay for it and they make me wait another 20 minutes for only ONE of the three things I had paid for. Eventually they gave me the bag and when I got home, they only gave me two things. So I call and tell them that it was not in the bag and I ask to go pick it up. AGAIN. The lady proceeds to tell me that they put EVERYTHING and it should be there but how big can a bag of chicken really be. She told me that she could make it by the time I was there. I gave them another 10 minutes so I didn’t have to wait again. I go and pick it up and it seemed as if they were sick of me waiting for something I paid for. When I get a call from the manager, she tells me that someone said it was ok and that there would be some type of reimbursement. She said she spoke to someone who knew me which was just not the case. The manager did not seem to understand that it was me who waited an hour and a half (four times in and out of the store) AND my money paying for their services. She completely ignored my concerns and was so condescending on the call. With all that said, I honestly don’t think I can ever go again if this is how you treat customers. I’ll go somewhere else to get some damn...

My peers and I takeout from here regularly as it is probably some of the best fried chicken in the area quality wise. While both kinds are good, I prefer the boneless option. I was skeptical of this at first due to the price being a little bit up there, but it makes the most sense to order from here in bulk because we get the best deal. The chicken is very crispy, consistently juicy, and we never had a problem with any of the times we ordered. I see they offer a one person meal deal like some chicken with a side of fries, but that is not available on uber eats which is where I usually order pickup from. This is not a big deal because when I order, I tend to get a lot anyway. The soy garlic really hits the spot and the pickled cabbage between bites is actually refreshing. These people do fried chicken right, and I am glad my friends and I almost made a weekly tradition to order from them. My only complaint is that there were a few times the food was not ready when the app said it was, and we ended up waiting a while in the restaurant. This could be because uber eats does not always give the best estimates, but we do give them around an hour. This only happened on one or two occasions, and obviously the chicken is good enough to outweigh this con. There was one of these locations closer to me in Cliffside years ago during the pandemic, but it was nowhere near as good in my opinion. While this spot continues to sling delicious chicken, I will keep...

The guy at the front is sooooo rude! Never come back again!!! I ordered 9 pieces of chicken wings ($13.85) and it came with 7 wing roots and only 2 wing flats. Well, as we all know that the roots are cheaper than flats. Andi have already paid so much around $14 for just 9 wings! My family was a bit disappointed because obviously the flats tastes better as everyone knows. I called and expected them at least to say next time they would try to make it even. But the arrogant guy said ： why? I don't understand what you are saying ? roots are also wings! no picking, you get what you get, if you ask for all of them are flats we can not do that. If you don‘t like it them don‘t order it. What a big surprise! Did i say i want them all wing flats? He did not care what the customer said and seemed can't wait to kick the customers out. I live in this neighborhood for years and always support the local business, and wish them do better and better. However, based on this gross attitude from you , i will definitely tell my friends try to avoid...