Yoder Chevrolet — Local services in Fort Lupton

I spoke with a service associate last week about the cost to repair a parking sensor on a diesel and the charge door on a volt. They let me know that they could not give me pricing but informed me that I would be told pricing before work would be performed. I brought my truck in yesterday. They attempted to up sell me on other services that I was not there to have done (DEF fluid, etc). During the diagnosis of the parking sensor, the technician did not listen to what we had told them had been done. We let them know that the bumper was replaced due to minor damage from the previous owner. The place that did the repair had noticed the parking sensors no longer worked after they had completed the body work. They replaced the wiring harness and sensors. The parking sensor still didn't work, so we took it here. The technician initially said the rear harness needed to be replaced again. I was quoted $70 for the time and $105 for the part. I was then told that the technician misdiagnosed and was actually a parking sensor, the part would be around $180, but they'd give it to me at cost, so it would be around $140 and time would be $70. The total for oil change, tire rotation, and sensor came to around $310. We thought this was fair for the work provided, and they had the truck from approx. 8am-12:30pm. We were satisfied with the service, even with the hiccup of misdiagnosis. While the truck was being serviced, I inquired about the car. We needed to order a part for them to fix the charge/gas door. The door's actuator pin that keeps the door closed had broken off somehow when it was last opened. I had done my research for this part and found several forums that had information with video to fix it on your own. It would take no more than 30 minutes. I asked how much the repair would be to see if I should do it on my own after ordering the part, or if I could justify them doing it while they also fixed a computer recall on my Volt. I was told I would just be charged according to the allotted time, so it would be similar to what I paid for the truck. I assumed the $70 for the 30 minutes and the $120 for the part. I paid for the part and allowed them to do the service. I brought my car in today and was charged $200. I was told that they base their charges on a database, not how long it actually took the technician to perform the repair. I was told that I was lucky I wasn't charged the full 1.75 hours suggested, and was only charged 1.5 hours. I was then told it probably took the technician an hour, but he made the full suggested amount in the database either way. I said that I wish they had told me of this database when I initially inquired, I would have known not to bring my vehicle here. My vehicle was in their possession from 10:30am-12pm. I do not see in any way how I am "lucky" that I was not charged more. Nor how they could charge for a full 1.5 hours when they did not work on the car for that amount of time. When I brought it up, they said that it was their fees, and they could ask the person I spoke with how the conversation actually went when they got back from lunch, so they could see how much to charge me. I knew at this point that the person I was speaking with had no intention of helping me or charging an accurate price, so I left. I went from a satisfied customer who would love to return, to an extremely dissatisfied customer who informed this employee that I will not be returning if he feels that is the way to conduct his service. I will not be returning for future servicing of our vehicles unless this situation is rectified. I love to give businesses a second chance, as everyone has a bad day. Though I do not appreciate this employee's handling of the situation. My work with Donald, the cashier, and parts members have been great and very helpful. The other gentleman who is a service associate, I believe, was very condescending, and the reason for the dissatisfaction. I wish I had grabbed his name, for this review.

Overall, make sure you have your estimates in writing, otherwise they'll charge you how...

As someone who has purchased Corvette parts / tires from Purifoy in the past I was shocked with my most recent service visit (1/4/21) which was simply horrible customer service. Chevy has several recent model years of Corvette Z06 vehicles that were designed with inadequate engine cooling systems. After years of denying the issue, in Dec 2020 GM finally issued a bulletin that stated they would upgrade the cooling systems in these vehicles with upgraded and/or additional radiators.

I scheduled an appointment to have Purifoy look at the car and set a date to get the upgrades completed per the GM service bulletin. But at every turn, no matter what documentation I provided, the answer was “NO”. Despite having the letter from GM authorizing the repairs, video of the car overheating, engine performance data (including coolant temp) from the Chevy’s onboard data recorder, track day receipts (GM required all these items for service authorization), etc, Purifoy continued to deny the repair work. After several calls, emails and a visit to the dealership that got me nowhere, I told them I wanted the matter reviewed by Chevy’s regional manager and I wanted Chevy’s reply in writing why the repairs were not being approved. After several follow-ups, Purifoy continued to deny the repair work verbally, unless I wanted to pay $1,400 out of MY pocket, then they were happy to help me.

Because Purifoy wouldn't forward Chevy’s reply in writing as I requested, I’ll never know if Chevy reviewed my issue. I finally called another Chevy dealer in the Denver area. They scheduled me for a same-day appointment. I took the car in, they reviewed the issue, approved the service work and ordered the parts that same day. While some parts were on backorder due to the high number of cars needing similar work, within a month all the work was completed with zero hassle and at no cost to me.

The kicker to this whole story is that after I made my initial visit to the other dealership, I wrote the service manager and owner of Purifoy and told them that I was having the work done somewhere else and how disappointed I was in the lack of support I received. Within minutes of sending the letter, Purifoy’s owner, Rollie Purifoy, called me. But the call wasn’t to apologize and ask what he could do to help. He called to chew me out! With every statement I was more shocked at what he had to say. Just a few of the statements he made to me on the call: ---- If you think you’re above everyone else, then just drive your Z06 up here and we’ll dance… ---- You want to try and drag us down online, go ahead and try. We haven’t been in business 60 years because we’re bad at what we do… ---- You bought the car from a dealer in Indiana. This is not our problem… [Not true, I bought the car used. It doesn’t matter where I bought the car. All Chevy dealers are to honor warranty for all Chevy vehicles.] ---- You’re not the original owner so that’s likely why GM won’t cover it [Not true, the coverage included the current owner of the vehicle, and this was stated in GM’s letter which was personally addressed to me and listed my VIN.] ---- I’m sick of all the other dealers sending their problems to us and assume we’ll fix them… You wouldn’t even want another dealer to work on it, they have no idea what they’re doing.

The most unbelievable part, the next day, Rollie emailed me and said he contacted the other dealership and stated they denied ever seeing my car or speaking with me. I replied attaching an email from the other dealership confirming all the parts were on order. I never heard from Rollie again. I couldn’t believe he was more interested in fact checking my story than fixing my car!

It will be a long time before I give Purifoy a chance to earn my parts/service business because it seems like they just look for ways to say “NO” when other dealers are more than happy to help. I certainly won’t be buying any vehicles (Corvettes or otherwise) from Purifoy. There is no way I would make a major purchase from them after being treated in...

TL;DR Yoder Chevrolet is highly recommended. I’ll continue bringing our 2500HD Silverado here for service and will look to purchase our next vehicle from them. Every employee — sales, parts, and service — made me feel like a valued customer. They genuinely work hard to make sure you leave satisfied.

Long Version

Earlier this year, I purchased a used 2022 Silverado 2500HD from Yoder Chevrolet (about 2.5 years old at the time). It’s my first diesel and definitely my first time owning this much truck.

The sales staff made the entire process comfortable and pressure-free while clearly explaining my options. We spent two months shopping around Denver, and Yoder was our first stop. It quickly became our baseline for how dealerships should treat customers. In the end, we returned because Yoder consistently worked with us more than anyone else and was honest and upfront throughout the process.

One standout moment: the sales manager let me listen in on a call with the bank. It was clear he was fighting to get us the best possible financing terms, not just accepting what was offered.

The service manager, Andrew, also went above and beyond. He personally gave us advice on maintaining and servicing our truck, using its features, and how to be a successful Silverado owner. He was also incredibly kind to my kids — letting them sit in the showroom Corvettes and entertaining them while we finalized paperwork.

Since purchasing, we’ve brought the truck in for multiple issues (as expected with a used vehicle). Yoder has been consistently honest, transparent, and communicative about every repair. The parts manager, in particular, went out of his way to ensure I was informed about parts availability, potential delays, and alternative solutions that fit my budget without making me feel pressured.

Andrew stands out as an exceptional representative of Yoder Chevrolet. He kept me updated via text, helped navigate complex repair situations, and worked to ensure everything was fair and balanced.

At no point did I feel cheated, taken advantage of, or shortchanged.

To the Yoder staff — especially the sales team, parts manager, and service crew — thank you for getting our truck camping-ready, fixing the AC, and repairing the brake module. Because of your dedication to my family and me, we’ll continue bringing our vehicles here, and when the time comes to upgrade my wife’s vehicle, Yoder will be...