Sonic Drive-In — Restaurant in Fort Lupton

Went here the other night at 9:20 (40 minutes before close) pulled in to one of the drive-in stalls. Pressed button immediately (my boyfriend REALLY wanted a Coney dog 😂) we waited 5 minutes, another car pulled in a stall behind us at 9:26. The people in the drive thru who were there when we pulled in are still sitting there waiting for someone to take their order. Crickets. I'm wondering if they're playing dead or something. Then all of the sudden I hear them taking the order of the person in the stall who showed up 6 minutes after we pressed our button! Then they get to us right after, meanwhile the guy at the drive thru is still waiting even though he was there before we even arrived. They don't even give us a proper greeting, just come on and say "hello, just so you know we aren't accepting card payments, are out of ice cream, and can't make anything on the grill." Obviously we pulled out and left. What the h*ll kind of restaurant does this? There is no way on earth they ran out of ice cream, all of their grills broke, and all credit card readers broke in the same night. As someone who has worked fast food i am 120% certain that these employees were just being extremely lazy and didn't want to stay past closing to clean up, so they just refuse service to people unless you want an iced tea or soda or something. If you are not willing to stay at least an hour after closing to clean the restaurant every night, maybe a fast food job isn't for you. On top of that, their restrooms are "closed due to Covid." Which im pretty sure is a health code violation for a restaraunt to not have a public restroom.. once again most likely because the employees are too lazy to clean them.. What a joke. I will never be coming back to this...

Ordered 4 sonic blasts for my kids and I last night via the app. Got there about 15 minutes later. The mobile order stalls were full so just went thru the drive thru. At the speaker, I told the guy what we were there, he asks my name, give it to him, he says another name back, I say no, repeat my name, he says another name back, no…repeat my name again and he says they don’t have my order. I tell him what it’s for, says hold on, comes back on and says they don’t have it. Tell him I got charged for it, says hold on, comes back again and tells me they didn’t get my order. I tell them they’re gonna have to figure it out because I was charged. He says pull up to the window. Waited about 15-20 minutes for the 2 cars ahead of us to get their food. At the window, the kid asks what I ordered so I tell him again the 4 sonic blasts (2 mini Oreo, 1 mini Reese’s, 1 Med Reese’s) and tell him exactly what was in the app and in the email confirmation. He comes back like 5 minutes later and hands me a strawberry shake. As I’m trying to tell him that’s not my order, he closes the window and walks away. I knock on the window, he comes over, i hand him the shake back and tell him it’s not mine. He asks me AGAIN what I ordered! I looked at him and asked if he was high because we literally just went over this a few minutes ago and what the actual hell is going on. Asked for a manager and he tells me “she’s back there making them.” Another guy FINALLY brings my order to us. Fort Lupton doesn’t have many food options so it really sucks when the service received at what little places we do...

I’m a dasher, I went to pick up an order for my customer and she had 5 slushees. The order was made as soon as they (sonic) got it and left it sitting on the counter for 20 mins. Now if you know how dashing works, I don’t get to just pick the order and get it. I have to wait till the order is sent my way and accepted by ME. Then it’ll give me a pick up time which my pick up time was 5:57. I showed up at 5:55 and went to get my order at 5:56 and when I saw what the slushees looked like, I asked them to remake it because I wasn’t going to deliver slushees that no longer were slushees. It was pure liquid. I was told they would not remake it, I only had 4 minutes to pick that order up. (Which is a lie, I used to work for fast food, you don’t make the order till the dasher is on the way) I even had DoorDash call them and they told DoorDash they wouldn’t remake them, I was told to deliver the slushees that they had already made at 5:20pm. By this time, being on the phone with DoorDash it was 6:10pm. Almost an hour those drink have been sitting there, and yet still was told to serve. This store is down right disrespectful and does not care about the customers. Personally everyone in that damn store should loose their job because when working for fast food, customers are priority, getting their food THEY paid for made correctly. And the attitude in that store is crazy. It’s not that hard to make 5 slushees, to get and attitude and get loud because you were asked to remake it is really childish. That’s what YOU GET PAID to do....