The Postal Route — Local services in Fort Mill

Service has become to slow since they moved from Tega Cay location. I used to like this place, but everytime I come now I wait forever. No sense of urgency from the staff. They used to have more than two people working the front desk when the line would back up to speed things along, but that doesn't happen anymore. I have to add that I don't like the lay out. I feel like cattle in line waiting for the camera to see me. Completely lacks the personal feel it had before.

Owners email to me after my post-

Mr. Matt Trimble:

I was distressed to read your review on Google in reference to your experience at my store. As a small business owner I take this very personally. Our service to the community has been an important cornerstone and we are the only center remaining in the entire country that offers Postal Services at the same rate as the Post Office as well as FedEx, UPS, and DHL. With the expansion to twelve customer service stations (more than any Post Office south of Washington DC) we had to come up with a way to protect the privacy of our customers and to not be yelling across the store. I’m sorry that you feel like “cattle in line” and don’t like our digital customer call system or the design of the store.

Again I apologize that your experience in the store was not to your expectation and bad enough that you preferred to damage my reputation on the Internet as we have spent over thirty years striving to provide exceptional service. I have noted in your and Lisa’s account that we will not be providing you service in the future and wish you the best.

Regards,

David P. Celec Co-Owner

After receiving this email I had to lower them to one star. Banning me and my wife from the store is ridiculous and useless. I didn't plan on going there anymore anyway. You could of handled this differently and I might of changed my review and rating. The cattle statement was actually made by another patron when the six of us were waiting in line and the slow service was the start of our conversation. I left and mailed my package at the UPS store. No line there. I was in and out. Best of luck...

As much as I enjoy the postal route, I'm so surprised and disappointed at the way I was treated today. I called this morning to see if my package had arrived in the general mailbox. I spoke with Josh who was not only rude in his demeanor toward me, but he came across as if he was lazy or he didn't like African Americans. When I asked Josh if my package had arrived, he asked if I had a tracking number. I advised him that I didn't and he said then the package was not here. I then said I never needed it before and does this mean that because I don't have a tracking number no one can check to see if my package is there? The next thing I heard was music. I didn't know what happened. He never said give me a second, please hold a moment while i check, i got nothing. About two minutes he came back and said my package was there and hung up. Wow, again either this guy is lazy or he doesn't like black people. Whichever it is, I didn't deserve that kind of treatment. I did or said nothing wrong nor was I rude. After arriving to the store, I met with Amber to get my package and told her what happened to me. She simply shrugged, gave me an I don't care look and then said, "he was just coming in and had not got settled in yet" are you kidding me?! So what you're telling me is that if he's having a bad morning or just coming in it's OK to be rude and mean to people? Where is the accountability? If the shoe was on the other foot there would have been hell to pay. I was so surprised that she stood up for some one who mistreated me without cause. This has been going on for centuries. I expect that wherever I spend my money i want to be treated with dignity and respect because I deserve that as a human. I pray that the Postal Route will come to understand this one day and not allow your ethnic customers to be the brunt of rude customer service or the targeted anger to someone having a bad day. These kind of people will run your business into the ground. I leave this for Amber and Josh as a coaching moment and tool...

They added recipients to my mailbox without my permission and then charged me for it. The owner said that I approved those recipients but doesn't have proof (he said I confirmed by email). I asked for a refund but he refused. Also, I didn't appreciate being misgendered by the owner.

**UPDATE The owner responded directly with the following:

"Since you are clearly not happy with our service, and you chose to write a negative review on google I will close your box tomorrow and all mail coming in will be returned to sender as box closed. If you want to keep your box open, you will need to remove the listing from google. If your box closes tomorrow, you will need to remove all images from your portal and put in a forwarding order today for any original mail you want to keep. Otherwise, everything in the box will be shredded and all images will be deleted."

**SECOND UPDATE I did not respond to his first email so he sent this: "There is no need for you to discuss this with Anytime Mailbox customer service. I am an independent store. As I said if you are unhappy with our policies, posting on social media is not an acceptable way to resolve issues. Words have consequences and your intention was to hurt my business, so logically why would I want to continue to do business with you? You still have the option to remove your post. If not, I will proceed with closing the box. If you want forwarding services, we charge the same as the Post Office for premium forwarding and the fees are below. So, again the ball is in your court, but you do not have the option to hurt my business and continue to do business here. Your choice."

We have a 1 year contract that I pre-paid for and it does not end until November 2022. I did not authorize him to close my account early nor is he offering a refund for breaching...