Mercedes-Benz of Fort Mitchell — Local services in Fort Mitchell

Bought loaner GLC 350e in March 2025 from here hoping that i’ll have a smooth experience, but even great Mercedes brand has flaws with their service. The car was not cleaned from inside. Dirt and spots on some places when the first time car was delivered to me after buying. I was locked out of my screen with ‘anti theft protection active’ message on my screen in the 3rd month after purchase, not allowing me to access anything. Sound system, navigation, and other function on Dash were inaccessible. I had to go to the Indy dealer by an appointment for the SW update. Hassle for me. Money and time waste. Apparently i was told that your service was done but they forgot to reset the service miles and now i always get a pop up message on my dash saying that your service is due. Bought this vehicle at 7000 miles and i was told to not service until 1 yr or 17000 miles. But i am getting a pop up msg “service due” at 10000 miles as i crossed 3000 miles from the time I bought it.

This is a hassle for me because i live in Greenwood area and Merecedes Indy said that they cannot reset the service miles as they did not service my vehicle. And my only option is fort mitchell which is 2 hrs from my place.

I wouldn’t have these problems if fort Mitchell had done their job right. 2 stars for Todd Morgan trying to help me...

I feel incredibly fortunate to have purchased my Sprinter Van here, especially with the help of Madi Peítsmeyer. She truly understands the needs of campervan builders, whether you're a DIY enthusiast or a professional. I was amazed to learn that this dealership sells Sprinters to campervan builders across the U.S. and has sold more Sprinters than any other dealer in the country! This expertise allows them to offer unbeatable deals and connect customers with professional builders.

Madi has put together a recommended list of Sprinter packages and options based on input from professional builders, which made navigating the complex array of choices so much easier. She worked closely with Bennie Barcroft Jr., a well-known figure in the campervan industry, to locate the exact 2024 model I wanted (last year’s model) so I could take advantage of incredible incentives and get the best price. I even got my first-choice color!

To top it off, Madi provided a detailed list of components for building my dream adventure van, offering both budget-friendly and premium options. She ensured my 2024 van was serviced to feel like brand new and even offered to deliver it to my home an hour away! The level of service I received here is unmatched—I’ve never experienced anything like it at any other dealership....

I recently purchased a Mercedes-Benz EQB from Mercedes-Benz of Fort Mitchell, and I couldn't be happier with the experience! From start to finish, Sam and Adam went above and beyond to make the entire process seamless and enjoyable.

Sam was incredibly helpful and attentive throughout the entire journey. He kept in touch with me every step of the way, providing updates and answering all my questions with patience and professionalism. Even after the purchase was complete, he continued to check in and make sure I was comfortable with the new vehicle. As a first-time EV owner, I really appreciated his willingness to help me understand the ins and outs of owning an electric vehicle.

Adam also did a fantastic job walking me through all the amazing features and capabilities the EQB has to offer. His knowledge and enthusiasm made the orientation process exciting and easy to follow. I left the dealership feeling confident and thrilled about my new car.

Thank you, Sam and Adam, for making this such a great experience. If you're considering a Mercedes, I highly recommend visiting Mercedes-Benz of Fort Mitchell — you're in excellent hands!

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