Furniture Mart — Local services in Fort Morgan

We purchased a couch and love seat that were on sale for Labor Day. The person we dealt with was very polite, showed us the furniture immediately, did not try to persuade or pressure us into buying something more expensive, answered our questions about delivery and removal of our old couch. All in all we got what we wanted, the whole transaction went through quickly, and overall it was a pleasant low-stress experience. The furniture was attractive and comfortable and I think it will work great for us. We don’t have it yet, it will be delivered in 2 weeks. The only negative feedback I have is that I thought the $50 fee to deliver it to Brush was a little excessive. Brush and Fort Morgan are generally considered a single marketing area, as evidenced by the fact that the sales flyer where I found the couch was sent to my home in Brush so they obviously market here. Given that, I was hoping for free or at least cheaper delivery. But still overall a...

NOT HAPPY WITH PURCHASE

SIGNATURE DESIGN BY ASHLEY JUARARO QUEEN BEDROOM GROUP. BE AWARE, THE PICTURE OF THE BEDROOM SET LOOKS LIKE IT HAS A LIGHT GRAYISH BROWN (SEE PICTURE BELOW) BUT IS ACTUALLY DARK BROWN.... AND THE DESCRIPTION OF THE BEDROOM SET ON THE WEBSITE DOES NOT HELP. THE ASHLEY FURNITURE IS DEFINITELY NOT WORTH THE PRICE WE PAID. I WISH SOMEONE WOULD HAVE REVIEWED TO LET US KNOW... I HOPE THIS HELPS SOMEONE. GOOD EXPERIENCE, I FELT LIKE THEY DID THEIR VERY BEST AND EXTRA TO ACCOMMODATE THE PURCHASE AND DELIVERY UNTIL YOU WANT TO RETURN, YOU WILL BE TOLD THEY DO NOT TAKE RETURNS, BUT THEY DO AT A 30% RESTOCKING FEE!! THE STAFF IS POLITE AND PROFESSIONAL, BUT NOT KNOWLEDGEABLE ABOUT THEIR RETURN POLICY. NO, I WILL NOT PURCHASE...

Online catalog was easy to use and I found what I wanted quickly. Placing my order was straightforward. The follow-up call for confirmation and clarification was unexpected and a bonus.

Coordination of delivery was uneventful, as was the delivery. I opted to setup myself so I could teach my teenage son how easy it is to do.

During the setup that evening we discovered one part was missing - I swear that happens to me with every kit of any kind I ever purchase, so I was only a little annoyed. After two quick calls with Mandy and Josh at the Ft. Morgan store the next morning, they made good on the missing part without hesitation and with a sincere apology.

My son now has a new bedroom set and F.M. has a satisfied customer that...