Jetson TV & Appliance - Fort Pierce — Local services in Fort Pierce

When appliances need repair, no matter where they may have been purchased, customers need quick and easy access to the service department. Since that service for those of us who live in Vero Beach comes from the Fort Pierce store, my comments are specific to the Fort Pierce service department/center. On approximately 4 occasions, when I attempted to obtain service for several different appliances in our home, I asked for the service center. My were apparently routed through the Vero Beach store to the Fort Pierce store service department. In all four instances, my calls were put on hold, indicating that I was anywhere from 5 to 7 calls back on the queue. On one occasion, I waited over 30 minutes before my call was answered by a service department employee. At that time, I heard someone in that room shouting loudly and then the phone went dead. I quickly called back and someone from the Vero Beach store answered. I asked them to check, before transferring my call to the Fort Pierce office, to see if everyone was OK in the service department. I was then told that that department was located in Fort Pierce, but they would call to check on their status. Once I was transferred to the Fort Pierce service department, it was only to be placed on another queue - of shorter duration this time. When my call was answered this time, I asked the individual (who sounded like the same person who had initially responded to my call for service, if everyone in the department was OK. She indicated that she was OK and that the shouting that I had heard on my first contact with her was "just someone shouting". On the call today, I was transferred from the Vero Beach store to the Fort Pierce service department and was placed on hold. Unfortunately, I waited for over 45 minutes before becoming so frustrated that I hung up and called the Vero Beach store again to express my concern about the performance of the personnel in the Fort Pierce store service department. He connected me with the main desk in Fort Pierce and I expressed my concern about the lengthy phone call holds when trying to contact the service department. She suggested that she would connect me to the parts department, instead of the service department so that I could find out if parts that I had previously ordered and paid for had been received. The gentleman in the parts department immediately said that he would call the parts company to determine why there had been a hold up on one of the parts. He indicated that he would call me back today when he got the information about the part.

So, my concerns are neither about the appliances, nor the actual maintenance personnel who have come out to my house to repair several appliances, nor either of the Jetson's stores in Vero Beach or Fort Pierce . My concern is with the apparent inefficient, and/or incompetent personnel in the service department. Possibly, the explanation is that the department is understaffed and/or overburdened by the quantity of service calls that have to be dealt with on a daily basis. Whatever, the reason for the very slow and inefficient handling of service calls, there is an apparent need for the company to resolve this inadequacy. When customers encounter such circumstances once in a while, the can be understanding and tolerant. When such inefficiency happens a number of times, the customer will blame the whole company and stop buying appliances from the company out of concern that there will not be efficient and effective support from the company's service department when needed. The current service department's operation is unacceptable from a customer's perspective, and it should be unacceptable to any company who wishes to continue...

Jestson appliance has definitely gone down hill. They are not the company they once were. 7 attempts to repair a KitchenAid refrigerator, that was misdiagnosed, the technician said it was a sealed system failure and said all the Freon had leaked out. Though when he was here the 2nd time he spent 1/2 hr venting Freon into my kitchen, melted some parts of the refrigerator in the process. Broke parts and said nothing. Total disregard for my home and needed to use my towels to clean up all the water and work area and just left them in my sink. After all of this the refrigerator still had the same issues with freezing up. After 7 attempts to repair and failure on the part of jetson technicians to properly diagnose the issue even though they made many calls to KitchenAid to ask what to do. Finally a replacement refrigerator. Once again I ask the delivery people to be careful of the solid Brazilian cherry flooring that covers the entire house including the kitchen. The delivery guy said he would be careful and use the protective mat. Well I no sooner turned my back and I could hear the refrigerator being slid out across the wood floor. Leaving deep compression dents in the flooring and some scratches through the finish. I insisted they use the protection so the flooring was not damaged further and the delivery guy flat out refused and said it was a safety issue and would not be using it. To make things worse they parked there big delivery truck on my front swale and left some deep ruts when leaving. So now I have ruts in my kitchen floor and in my front yard. To add more insult to injury a week later I find the jetson delivery truck in my front yard again while making a delivery to my neighbors and once again they more more ruts.

During this time my sister in law is going through something similar with an Electrolux washing machine and was at 3 failed repair attempts before she just gave up and went and bought new ones even though she had an extend warranty on a machine that was only a year old.

Jetson did send someone out that they claimed was a hardwood flooring repair expert, he asked if he could use my spare flooring and glue and wanted to just cut out a section in the middle of my kitchen. I asked for references for this flooring repair expert. Each time I asked 10 years for added to his experience but not one reference or company name was ever provided. Seems he was a relative of Mr a John Jetson. In the meantime a KitchenAid dishwasher that was also purchased from them with a 5 year extended warranty that they had serviced on 5/26/20 for a pump noise. Now had a pump leak and had flooded my kitchen and did a lot more damage to the flooring. And I call them because at this point I think we are still on good terms since the last time they had called me I was told by Howard the service manager to get 3 estimates. To my surprise after setting up a repair for the next day I’m called back and told that I’m not to be services or sold to per Mr Jetson.

Great customer service for a company that I personally know of 10 plus people with horrific stories about there appliance repair with jetson appliance.

Do yourself a favor and just avoid this company they are not the same company they were a few years back. And even people I know that work there say the...

I contacted Jetson Service in March 2018 to come to my home and repair a GE dishwasher. They took an $85.00 deposit over the phone. The technician came and diagnosed the problem to be a faulty seal on the door and returned in a week with a replacement part. The charge was $145.00 to replace the $6.76 seal and my deposit was applied to the invoice. After a few days I ran dishes through the dishwasher and it leaked again. I called and the same technician came to the house and made the same diagnosis and ordered another seal thinking the first one might have been damaged. After a week he returned with a second seal but discovered the leak was coming from a loose vent on the door. He tightened the vent cap and left, no charge. After a few days I ran dishes through the dishwasher and it leaked again. I called again and with due respect, asked for another technician to fix the dishwasher. This time, he diagnosed the problem as a bad seal around the soap dispenser. He ordered a new one and stated there may be a service charge to come back and install the new dispenser. I disagreed with him noting that I paid $145.00 to have the dishwasher repaired, and it still has not been repaired. A few days later he called and stated that he checked with his management and that there would be no service charge and the part would be $113.06. I told him to order the part and return to install it. A week later he returned and installed the part. This time the invoice appeared different. Instead of showing parts and no service call, the original selling price on the invoice was crossed out and hand written $113.06. I paid by credit card and became suspicious when the original bag from GE showed a price of $28.06. The difference was $85.00. I called the company and the woman who took my call discovered that there was a service charge added but she did not have the authority to credit my account. She need to speak to senior management. She never called back so I called the next day and got a different operator. She checked with someone and called me back after a few hours with the response that a credit would not be made. In summary, I paid for a repair job that took over 2 months and more than five visits to my home by two different technicians. The first technician failed to diagnose the problem after two tries and the second technician lied to me about adding a service charge. I feel I should be refunded the $85.00 since I was not at fault and initially paid the $145.00. Thank you, and I look forward to your...