Ashley Store — Local services in Fort Walton Beach

First & foremost, let me exclaim just how much I enjoyed my in-store shopping experience—ASHLEY’s Ft Walton Beach location is a certainly the best! After having been in & (quickly) out of many other furniture stores, I found myself in this specific location for almost 3 hours! There is so much to choose from—I was so pleasantly surprised! Secondly, allow me to now sing the praises of SHANNON—his salesmanship is remarkable! From his in-depth knowledge to his ability to make appropriate suggestions, Shannon provided friendly service, thoughtful recommendations and professional advice—did I mention Shannon delivers heroic customer service and care? Shannon was the perfect salesman for me and I am thankful to him for his dedication and commitment to me—his customer… and now friend! Lastly, yet just as important, the sectional couch I chose is the perfect fit for my home. After narrowing down my choices to my top 3 favorites, the ideal couch presented itself as reigning supreme—it’s not only incredibly comfortable but also the showstopper in my living room. I love it so much! Shop at ASHLEY Ft Walton Beach. Ask for Shannon—tell him PeggyLea sent you! p.s. THANK YOU, ASHLEY and Shannon—I will be back again & again. Y’all have gained a...

I'm very impressed with Brian McGee and the Ashley Store in Fort Walton Beach, Florida. Brian McGee is a fantastic resource if you are looking to buy a mattress. He knows what he is talking about and he will not try and upsell you on something you don't need. He listens to what you want and helps guide you in that direction. First we looked at the more expensive, top of the line, Sealy Mattresses on Saturday, and then we told him we'd think about it and come back in on Sunday with our decision. When we came back in on Sunday, Brian showed us the less expensive Sealy Mattresses that offered the bigger sale prices on them for this years spring sale. We ended up out the door for an even better deal than the one we were going to go for on Saturday, and we have up to 30 days to try the bed out in home and if we don't like it we can send it back before the 30 days is up and take the deal we were going to take on Saturday. Don't see how we can go wrong with that. Thanks Brian for making our experience a great and memorable one. You are an outstanding professional and we appreciate you taking such great care of...

On 17 June I ordered a bed listed as in stock and set to arrive 21 June. At the end of June I reached out for an update and was told that the bed had just left the warehouse and would be delivered the following week (1-5 July). I'm writing this on 10 July with still no bed. I reached out today to ask for an update and was told it actually is not in stock so I was lied to first on the website and second lied to directly when I was told it had already left the warehouse. I am now being told i will be delivered at the beginning of August, a full month and a half late. When I asked to cancel I was told that since the order has been confirmed a refund is not possible. So, to summarize, they took my money, lied about the delivery timeline, and then held my money hostage when I got wise.

This is not my first such experience at Ashley. They falsely represent delivery times on their website and lie to their customers over the phone. I am likely filing a...