Just Think Cake — Local services in Fort Walton Beach

This is the first review I have ever left a business & I wish it could have been a good one, but the owner of this business insulted my pregnant wife so I felt this necessary. Skip to the bottom if this is too long to read. So me & my wife ordered a 10in $200 gender reveal cake from "Just Think Cake" from a design we found on the web. We come to pick up the cake & it wasn't super accurate to the picture we provided, but it was good enough. Made a short drive home being super careful as to not tamper with the cake & it starts to leak from the top. The picture we provided had a high lip on it so nothing liquid would leak, but the designer made the lip very flat so any movement made the liquid pour out. Seeing the leakage, we reached out by phone & email because you would think a business would help fix this issue. After we received no response for the email we called the store & they told us that we must have tampered with it or left it in the sun. We explained to them that we went straight home to the fridge and how it was a 10min drive & it started leaking. The conversation ended with them saying "everyone here was proud of our work and if you want it fixed, you will have to pay a fee". Extremely unacceptable. But wait there's more, my wife receives a phone call from the owner 10min later. We were like finally they are going to help us get this fixed, nope. The owner instead told my wife that she pushed down on the cake and that we were being rude because we requested it to be fixed. She then goes on to say to my pregnant wife, "oh I know you're pregnant so you must have tripped or fell or dropped the cake". And then the rudest thing I have ever heard from a business owner, she says, "you are pregnant so this must be your hormones' acting up or something". She also said she was going to put us on the "blacklist"? Like how many people have you blacklisted because you're a terrible business? The worst and rudest customer service I have ever received from a business. Your business will go no where treating your customers like this.

Short version: Me and my wife order a gender reveal cake. The poor design of the cake made it possible to leak from the top. We call to try to get it fixed and are greeted with rude customer service plus extra fees to fix their mistake. Owner of this business calls minutes later and insults my pregnant wife saying "she is having too many hormones" and "must have dropped or hit the cake because she is pregnant". Got backlisted I guess because we wanted their mistake fixed?

I hope the photo isn't too sensitive & gets this review deleted. Please see this cake in its original boxing compared to the picture we left for them. Terrible experience. I hope you...

I flew in from Louisiana to do a cake tasting and order a cake for my beach wedding from this bakery. First of all let me say the cake tasting was only 50% of my liking but my family liked it so I decided to go with the Cake second of all the service in the beginning seemed to be pretty polite and decent as time went on the price changed. The cake went from being 475 to 550. I was also charged a delivery fee and the owner complained she did not want to deliver the cake to the beach. They refuse to call us upon arrival time the Cake arrive 30 minutes early when they were given a specific time of what time they should arrive due to the wedding being active on the beach also, I would like to say that the owner sent me a very nasty email and I wish I could share the screenshot here she had a rude attitude the entire time she did not appreciate my business. I would never shop with this bakery again. The presentation of the cake was pretty however it was missing some of the detail we discussed on the email. I’m giving this place a five star for the presentation and two stars for atmosphere and service. I would not recommend this bakery to anyone I wish I would have chosen my own bakery in my own state and traveled with my Cake just to avoid having to deal with the owners attitude. She was very arrogant, and I did not appreciate her service or her...

I am the mother of the bride. We hired Just Think Cake to create the groom's cake and additional amaretto sheet cake to supplement the cookie wedding cake we had made by another baker. (Just Think Cake doesn't make cookie cakes.) The groom's cake was shaped like a red snapper since he is an avid fisherman. It was German chocolate. It looked and tasted fantastic, better than we could have imagined! The sheet cake was amazing. I ordered more than the recommended amount because I love leftover wedding cake. Everything was so wonderful that we had none left. We did manage to save the head of the fish cake for the bride and groom's first anniversary. Funny! Just Think Cake was wonderful and sweet to work with and the cakes were truly...