Giant Food — Local services in Fort Washington

I recently visited the Starbucks located in the Giant in Fort Washington early in the morning with the hope of giving them another chance, as my previous experiences had been somewhat disappointing due to stock issues and wait times. On this visit, I ordered a specific drink and asked the employee to scan my Starbucks gift card from my phone, which I had just replenished and successfully used at another location.

However, the employee informed me that my gift cards were not working, even though I was confident they were active. To keep the line moving, I decided to use a credit card. Unfortunately, after three attempts, he indicated that my credit card wasn’t working either. I reassured him that it was an active card and suggested there might be an issue with the machine, as neither my gift card nor credit card was being processed. Due to time constraints, I then pulled out my debit card, but again, he mentioned it was being declined. After several attempts, it finally went through on the fourth try, which seemed unusual given that cards don’t typically switch from declining to accepting payments.

This process took about 10 minutes. I kindly suggested he check the machine, but I felt his response lacked customer service, as he was also engaged in a conversation through his earbuds and told me that I need to “check my cards”. I understand that card issues can occur, but I do not have issues with a lack of funds on my cards.

Another customer in line, who worked there, mentioned that she would check the machine once she placed her order, as it had been problematic in the past. When it came time to make my drink, the employee discovered they were out of stock on strawberries and offered to substitute my drink with another refresher. At this point, I decided to request a refund. The employee seemed unsure how to do this, and with the help of the other customer, she located a manager. However, the machine again indicated that my card was declining during the refund process, taking several attempts before it was successful.

Overall, I spent close to 20 minutes at the counter and, unfortunately, left without a drink, feeling rushed as I was headed to a meeting. I believe that with some improvements in customer service training, equipment checks, and a check of inventory before opening, can alleviate such experiences like mine in the future. Thank you for considering...

I came here on Friday 8/18. The female pharmacist had a very nasty attitude. They didn’t have my prescription because my psychiatrist’s insurance would not cover it. The pharmacy Tech told me I could call my Dr and let her know. I called my Dr. I had her on the phone asking questions. My Dr wanted to know why they couldn’t fill the prescription. Before I could really say anything the Pharmacist says. WHAT DO YOU WANT? WE DON’T HAVE IT SHE ALREADY TOLD YOU THAT!! WHY ARE YOU ASKING AGAIN! I told her my Dr. was asking and that she wants to know what other names or brands you have. She continues to yell. I DON’T KNOW I DON’T HAVE IT I CANT TELL YOU. TELL YOUR DR. TO CALL ME HERSELF! IM NOT TELLING YOU! That was very embarrassing and degrading the way she yelled at me as though I can’t understand English or something. My Dr. calls and her tone changed when she talked to my Dr. which was crazy. The pharmacist never apologized or looked me in the eye after that. I don’t know if it was the prescription I was getting which made her pre judge me but I Don’t appreciate being yelled at and talked to the way she talked to me. The Pharmacy Tech was extremely nice. This incident really makes me want to go somewhere else and fill my prescription if she treats sick people or in my case people with mental illness this way. I am very discouraged. I was told by a family member this pharmacy was better than CVS but the Pharmacist there never yelled at me. I am planning to move my meds somewhere else. Zero...

Today is the first time I will be visiting this Giant location in Livingston Road since we moved to the area. We usually go to Giant in Berry road and the customer service is outstanding. I had asked the cashier that attended to me if I could get a Giant rewards card and she directed me to the customer service. I walked to the customer service and a young man was standing there with his hands in his pocket. So, I waited to be acknowledged or attended to. As I waited, this young man totally ignored me; there was a lady in the next aisle blowing balloons and when she saw me waiting she called out to the young man " Brian, Brian". He totally ignored her too and continued staring outside the door with his hands in his pocket. She left what she was doing on another aisle to attend to me. My point is, if you are off duty please go home, if you are on a break, please don't stand there because customers will expect to be attended to. If you are security, nothing stops you from acknowledging customers and letting them know help is on the way. And please acknowledge your fellow workers most especially when a customer is right there to see the interaction. With this experience on my first visit, am I encouraged to come back or encourage my family and friends to come there for shopping when staff members have no interaction amongst themselves or to...