Panera Bread — Restaurant in Maryland

Update: I have not been back since the foolishness transpired, nor have I heard from corporate or this particular establishment. Very disappointed in their service for a much as they charge.

Now, it's rare I give a restaurant a low score. However, the service at this location leaves a TON to be desired. I rarely go in. Regardless, I pulled up, they took my order. There was one car in front of me. The driver in front of me was sitting there blowing her horn incessantly. I'm getting mad at this driver for being rude. I worked food service in high school IN THE DRIVE-THRU (BKU in the house!). Anyway, she finally got half of what she needed and eventually drove off. I pull up to the window and proceeded to sit there and sit there...you know where I'm going. Finally, I look at the clock, then at the time I placed the order (texted my hubby after placing my order. I had been sitting there for 20 MINUTES! I toot my horn to get the girl's attention. She opens the window with the personality of someone who should be in the back making sandwiches, and I ask, "Where is my food? ", mildly irritated at this point. I can see at least for people in the front looking up at the order monitor (including the manager) and walking back and forth like those Roombas before the feature was added to get them to avoid stationary objects. So it's been about another 5 minutes. I lay on the horn, angry at this point. She opens the window. I say, "You guys need to stop taking orders until you catch up". She told her neck and says, "You just need to calm down". "Calm down! I've already been sitting here for over 20 minutes" (in total about a 35 min visit). Again, she says "Just calm down". She closes the window and then comes back and shoving my bag at me, which I snatch from her. I check it, because now I don't trust you. No cream cheese...I blow my horn again, she ignores me. I keep blowing until she comes back. She opens the window, "I don't have the cream cheese I ordered". She gets it and literally throws it at me, hitting me in the chest. YES, she threw it out the window. Now I'm pissed because not only did she throw it, but it's not even the one I ordered. When you pay the same amount for a little pod and the bagel, you expect to receive the pod. I blow the horn, she ignores me. I keep blowing eventually laying on the horn. An older gentleman opens the window. I tell him she the the cream cheese at me without him acknowledging what I said or apologizing for Julisa's (the girl) behavior, he pleasantly takes the cream cheese and returns with the correct one. I tell him, "Tell that girl, the next time she wants to have an attitude, she needs to be in the right." Just ridiculous... then I send an email to corporate, receiving a reply with a survey. I complete the survey, leaving out the commentary. I STILL have yet to hear from anyone....

Delicious healthy eats, on the quick fast casual tip!

I always enjoy coming here. The food is made to order and always freshly prepared. The customer services at this location is great too.

Like most of the Panera bread locations, this one is perfect for a quick lunch or casual place for telework. I have been here in both cases for lunch pickups and telework....and it serves both purpose well. There is plenty of seating and the entire space is completely wired with Wi-Fi and electrical outlets for all your telework needs. There is also a drive-thru and pick-up station available which comes in handy when in a rush. Not to mention, the mobile ordering and app is a life saver....when making a quick run for healthy food options in between meetings or heading into work. Another pet peeve….SUPER CLEAN BATHROOMS here!! It says a lot about a restaurant. lol.

From the coffee selection, to the fresh bakery-dessert items, in-house baked breads and full menu of healthy eats....including sandwiches, smoothies, salads & soups....you can't go wrong with Panera Bread.

Today I tried the new Italian steak and Mas sandwich and chicken noodle soup. Both were perfect. Steak sandwich, who’s was outstanding. It was filled with juicy, tender seasoned steak, mozzarella cheese, tomatoes, arugula, and an interesting aioli sauce that made the sandwich top notch. All this one a delicious, fresh ciabatta bread….there was nothing more to ask for! The sandwich is here for a limited time and a must try.

Nothing but great things to say about this location. It's super clean, bright and haven't had a bad meal yet. The customer service is on point too.

Definitely a thumbs up in my book and glad to have this location in the...

The atmosphere was nice and relaxing. The inside of the restaurant was clean and stock however the service has earned a zero star. Saturday morning no lines. I ordered my two bagels my name was on the board, with being prepared beside it. The manager was restocking the coffee while over 10 people were working in the back with drive through orders. After ten minutes I asked about my two toasted bagels and NO One was preparing it. Everyone was working drive thru orders. So, when I asked about my food, the manager asked the sous chef who said she was working on drive thru orders. My bagels weren’t being prepared or toasted. Question for management: Why were over ten people, including the manager working the drive thru, which was packed with 8 plus cars, extremely backed up and NO-ONE working the front lines. I started in the drive thru but I parked and went inside. Terrible customer service. Suggestions: maybe have the manager and the front cashier work all the front area orders. Management needs to figure out how to get orders out quickly. At this point, I could’ve toasted my own bagels and bagged them. Maybe get the manager to help front line orders and two to three people in the back to help cook the orders for the front. The manager gave some gloves to help drive thru, Ms. Ma’am you need to help the front first, drive thru has a full team in the back. The lady bagging the food was slow as she stood there waiting to do something for drive thru. HELP the front. The manager wasn’t needed in the back to help with drive thru was unnecessary when the front line was backed up. Not going back....